Merchant Services Support Representative

Job Summary

A company is looking for a Merchant Support Rep II.

Key Responsibilities

• Provide exceptional call center customer service and support for merchant service-related inquiries
• Act as an interdepartmental support liaison and solutions expert
• Navigate client inquiries via ticketing systems and assist with various merchant services functions

Required Qualifications

• High School Diploma or equivalent; some college preferred
• Experience in Merchant Services fields required
• 1-2 years' experience in call center environments in the payments industry required
• Ability to work autonomously in front of a computer for 90% of shifts
• Bi-lingual a plus