Vice President of Customer Support - job 1 of 2

Job Summary

A company is looking for a Vice President, Customer Support.

Key Responsibilities

• Lead and scale global support Center of Excellence, ensuring exceptional customer service across multiple products
• Drive a multi-year transformation roadmap focused on people, processes, tools, and digital innovation
• Collaborate cross-functionally to ensure customer feedback informs improvement initiatives and manage key support KPIs

Required Qualifications

• 10+ years of global customer support leadership experience in SaaS or tech
• Deep expertise in support platforms and workforce management
• Skilled in customer experience strategy across various service channels
• Proven ability to lead cross-functional, global teams with executive-level communication
• Holds advanced degrees and certifications, such as an MBA, Lean, or Six Sigma