Intelligence Assistant - Special Investigation Unit (SIU)

As an Intelligence Assistant in MEMIC’s Special Investigation Unit, you'll be instrumental in identifying and investigating potentially fraudulent claims. Your responsibilities will include supporting the Intelligence Analyst by conducting thorough background research, managing surveillance reports, and assisting with pre-surveillance data preparation to ensure fair and accurate claims processing.

To succeed as an Intelligence Assistant at MEMIC, you should ideally have at least one year of experience in customer service or administrative support, with previous claims experience being strongly preferred. Strong research capabilities, proficiency in Microsoft Office applications, and excellent organizational skills are also essential for this role.

At MEMIC, you can expect a positive and collaborative work environment where teamwork and communication are highly valued. The Special Investigation Unit works closely together to ensure investigations are thorough, with a supportive atmosphere that fosters professional growth and development.

MEMIC offers a comprehensive benefits package that includes medical, dental, and vision insurance, a 401(k) plan with company match, profit sharing, and generous paid time off. Additionally, they provide on-site fitness center access, flexible schedules, student loan assistance, and opportunities for professional development.

MEMIC is dedicated to improving workplace safety through its mission-driven approach. The Special Investigation Unit plays a crucial role in this mission by helping to combat fraudulent claims, ensuring that resources are effectively allocated to foster safe and secure work environments for employees and businesses.

Key skills for an Intelligence Assistant include strong attention to detail, research proficiency, organizational capabilities, and effective written and verbal communication. The ability to adapt to a fast-paced environment and prioritize tasks is also vital in this supportive role.

MEMIC is an equal opportunity employer committed to fostering a diverse and inclusive workplace. They encourage candidates from all backgrounds to apply, promoting a culture that values different perspectives and experiences in the workforce.

In your response, highlight your systematic approach to research. Discuss how you gather data from various sources, such as public records and social media, to identify discrepancies in the claims. Share examples of tools or databases you use, emphasizing your attention to detail.

To effectively manage your time, explain how you assess urgent versus long-term tasks. Share specific strategies you use, like creating checklists or utilizing project management tools, to ensure all responsibilities are handled efficiently without sacrificing quality.

Discuss the importance of collaboration in investigations. Explain how you work with team members by sharing information, supporting one another, and combining skills to reach a common goal. Emphasize instances where teamwork helped solve a challenging case.

Detail how you would approach resolving inconsistencies by thoroughly reviewing all available evidence before making conclusions. Stress your analytical skills and how you'd communicate findings with your team for collaborative decision-making.

Share your passion for upholding integrity within the workers’ compensation system. Talk about your desire to prevent fraud, protect resources for those in need, and contribute to a reputable company like MEMIC that values safety and support.

Prepare to share a specific instance where your research led to uncovering crucial evidence in a claim. Focus on your thought process, the steps you took, and how your findings made a difference in the final outcome.

Discuss any research tools, databases, or software you are accustomed to using, such as Microsoft Office Suite, social media research tools, or claims management systems. Showcase your adaptability to learn new systems that MEMIC may utilize.

Explain the process you follow to double-check information in your reports, stressing attention to detail and the importance of verifying sources. Highlight your method of creating drafts and revisiting them for clarity before final submission.

Talk about the complexities of handling sensitive information or navigating complicated claims but emphasize your preparedness for such challenges. Discuss proactive strategies you employ to face difficulties head-on.

Share your long-term career aspirations, whether it’s advancing within MEMIC or further specializing in claims investigations. Express your enthusiasm for continuous learning and potential leadership roles that could help steer MEMIC’s mission.