Project Manager, Managed Services

Through passion and deep industry expertise, MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights. Our strategic solutions, innovation, and industry intelligence help manufacturers gain visibility, improve profitability, and achieve a competitive edge.

Established in 2002, MCA Connect has grown into one of the largest US-based solution partners in Microsoft Business Applications and Azure Data & AI / Digital & App Innovation. Our Microsoft Specialties include Finance and Supply Chain, Analytics on Azure, Data Warehouse Migration, and Power Platform. We’re also a fifteen-time Microsoft Partner of the Year and three-time Inc. Best Workplaces award winner.

Description 

The MCA Connect Modern Platform Management (MPM) Project Manager is responsible for directing the post go-live activities of several Dynamics 365 projects. The typical portfolio will be 10-15 clients. As a Project Manager in MPM, the main responsibility will be coordinating the successful delivery of managed services solutions, to include: Service Desk Ticket Management, Environment Optimization and Management, and Decision Support activities that include customizations, enhancements, new functionality, training, business process reviews, and consulting services.  

Our projects are major strategic investments for our clients and their successful support and maintenance requires a project manager that is driven, proactive, creative, and assertive.  This is a full-time salaried position with bonus. 

• Manage multiple client projects and drive client satisfaction. 
• Transition projects from implementation team to Modern Platform Management. 
• Provide leadership to all functional and business areas affected by the project. 
• Develops and manages detailed project plans, cost estimates, resource plans, communication plans, risk mitigation plans and issue resolution plans. 
• Drive project decisions and recommendations to management about schedules, prioritization, and resource allocation. 
• Manages project deliverables, scope & expectations. 
• Proactively communicates and reports status to executives, MCA Connect management and all other stakeholders by leveraging tools such as status reports, executive briefings, and active day to day team communication. 
• Effectively communicates and collaborates with technical project team members to achieve project goals. 
• Employs project management leading practices as provided by PMI and MCA Connect delivery standards. 
• Provides leadership to project team members with respect to project management processes and best practices. 
• Directly responsible for managing the project budget, and providing the predictive financial analysis required to deliver accurate project status. 
• Coordinate customer invoicing, accounts receivable and providing project forecasting models. 
• Work closely with the practice leadership team to evolve internal processes, standardization, case load management, and reporting metrics. 

• 4+ years of experience directly managing software implementation deployments (Microsoft Dynamics 365 Finance and Operations (ERP) and/or CE/CRM a plus) 
• Experience with IT implementation methodology across all phases of Diagnosis, Analysis, Design, Development, Deployment and Operation 
• Understanding of complete solution within the context of an integrated enterprise-wide IT strategy 
• Well-developed planning, organizational and problem solving skills 
• Ability to work closely with key business stakeholders to communicate progress and vision. 
• Excellent verbal and written communication skills. 
• Ability to allocate the correct resources to each project phase and monitor their performance 
• Consensus driven management style that support a vast set of stakeholders 
• Strong leadership, teambuilding and motivational skills 
• Bachelor’s degree or equivalent combination of education and experience 
• Ability to travel up to 40% of the time

• Microsoft SureStep certified 
• PMI certified 
• Experience in Manufacturing industry 
• Six Sigma certification or training 

Why work for MCA Connect?

Our compensation plan offers one of the best bonus structures in the industry.  Along with this we also offer a generous benefit package:

·        Work/Life Balance with Unlimited Paid Time Off (UPTO)

·        401k Plan with Company Matching Contribution

·        Monthly Stipend for Home Office Expenses

·        Subsidized Medical, Dental and Vision Coverage

·        Health Savings and Flexible Spending Accounts

·        Company Paid Life and Disability Insurance

·        Training, Certification and Continuing Education Support

MCA Connect offers limitless opportunities for personal and professional growth in a stimulating, challenging, and performance-oriented work culture where you can share your ideas and make impactful daily contributions. Our employees are highly motivated and talented individuals dedicated to developing, marketing, and selling products designed to deliver value for mid-market and enterprise-size manufacturing, distribution, and energy companies. We take the time to train our consultants so that they understand the industries we serve and can deliver best practices, proven methodologies, and ongoing industry expertise to our clients.

MCA Connect is an Equal Opportunity Employer. MCA Connect promotes equal employment opportunity to all employees and applicants and does not discriminate on the basis of race, religion, color, creed, national origin, sex, age, sexual/gender orientation, status as a protected disabled or Vietnam Era Veteran, disability, or any other legally protected status. We firmly believe our differences make us stronger!