Tech Support Engineer - #34288

As a Tech Support Engineer, you will play a critical role in ensuring a smooth and efficient technology experience for all team members by providing front-line support for PC and Mac hardware, operating systems, and software applications. This position is responsible for troubleshooting and resolving technical issues, documenting common incidents, and delivering responsive, user-focused support. By maintaining reliable IT systems and addressing day-to-day technical needs.

Company Profile:

Our client is a forward-thinking marketing agency, founded in 1991, specializing in innovative branded merchandise, service, and logistics solutions. From creative uniform programs and custom packaging to interactive brand experiences,it helps companies make meaningful connections with their audiences. Known for its responsive and transparent service, it empowers clients through expert support and tailored solutions. With a focus on continuous improvement, the company delivers value through both creative execution and operational excellence.

They are currently looking for a Tech Support Engineer to provide front-line support for PC and Mac systems, troubleshoot software and hardware issues, and document employee requests. This role supports the internal team and plays a key part in maintaining the company’s high standards for reliability and service.

This is an excellent career move for someone who wants to join a company with a clear vision and direction and promotes a culture of teamwork and healthy working relationships between employees and the leadership team.

Duties and Responsibilities:

·       Provide front-line support for PC and Mac hardware, OS, software, and application issues

·       Troubleshoot, resolve, and document common employee requests and incidents

·       Own onboarding/offboarding technical workflows to ensure seamless employee transitions

·       Manage internal software subscriptions and track spend across tools

·       Help employees across all locations via Teams chat, phone, and video calls

·       Identify opportunities to improve internal IT operations, tooling, and automation

·       Contribute to our employee self-service resources

·       (Nice to have) Experience implementing, supporting, and improving chatbot or automated helpdesk solutions

Offer thoughtful recommendations on improving our internal technology stack and support experience

Must-have Skills / Qualification:

·       2+ years of experience in IT support or helpdesk roles (internal tech support preferred)

·       Strong understanding of Mac and Windows OS, common software platforms, and devic management

·       Excellent interpersonal and communication skills—you enjoy helping others and do it well

·       Patient, empathetic, and able to communicate technical concepts to non-technical audiences

·       Highly organized and proactive, with a knack for troubleshooting and digging into root causes

·       Experience with Microsoft 365 and Exchange Admin, Teams, and Apple Business  Manager

·       (Bonus) Experience building or contributing to chatbot-based support automations