Manager of SMB Customer Success

Job Summary

A company is looking for a Manager, SMB Customer Success.

Key Responsibilities

• Manage a team of SMB Customer Success Managers throughout the customer journey
• Coach team members to enhance customer experience and meet retention targets
• Partner with leadership to establish goals, metrics, and improve operational processes

Required Qualifications

• 2+ years of management experience
• 3+ years of customer success and/or account management experience in a SaaS organization
• Strong understanding of customer success industry and trends
• Proven track record in identifying customer needs and implementing solutions
• Experience utilizing metrics for data-driven decision-making