Manager of Automation and Process

Job Summary

A company is looking for a Manager, Automation & Process.

Key Responsibilities

• Lead and develop a team of automation and process specialists while executing complex process transformations
• Own cross-functional initiatives and serve as a strategic advisor on service transformation opportunities
• Design and implement frameworks for AI-enhanced service delivery and drive analyses into operational challenges

Required Qualifications

• 12+ years of experience in service operations or business transformation, with 5+ years in people management
• Proven track record of leading transformational initiatives that improve operational performance and customer experience
• Expertise in service design principles, automation technologies, and AI-enabled process optimization
• Experience with lean methodologies, six sigma, or similar process improvement frameworks
• Deep understanding of customer experience design and the role of AI/automation in service delivery