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Systems Administrator (Associate-Level)

Company Description

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.

Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always". If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions!

We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013 certified and appraised for CMMI ML3 for Services and Development.

Job Description

Link Solutions is seeking a Systems Administrator (Associate-Level) to join our team in support of the US Army's Network Enterprise Center at Fort Leonard Wood, MO.  

  • Must be a US Citizen
  • Secret Clearance required
  • Non-remote (relocation incentive available)

As a Systems Administrator (Associate-Level) you will be responsible for the administration of the Government IT systems environment by serving as the first point of contact for identified customer issues or requests. You will also be responsible for the sustainment, troubleshooting, and patching of systems including servers and user devices while ensuring the network remains secure and compliant with all DoD guidelines and regulations.  

Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.

Job Responsibilities: 

  • Install, administer, support, and maintain server hardware, peripherals, software, and operating systems. 
  • Maintain server environment stability through review of monitoring tools and application of patches after testing. 
  • Update and maintain SOPs and knowledge management solutions for continuity and training 
  • Ensure proper configuration of servers, virtual servers, storage solutions, computers, and software necessary for the successful operation in baseline compliance requirements. 
  • Work with users to troubleshoot and remediate issues. 
  • Manage data backups of servers and equipment configurations per recovery guidelines. 
  • Implement patch remediation on systems to ensure network security and compliance with Cybersecurity guidelines and regulations. 
  • Create, update, and maintain databases required for mission-related functions. 
  • Support migration efforts to cloud based environments including integration of new technologies, decommissioning of existing hardware, and documentation. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  

Qualifications

  • US Citizen.
  • Must have or be able to obtain and maintain a secret clearance.
  • IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
  • Five (5+) years in a Desktop Support/PC Support role.
  • Have and maintain certificates in MS Server 2016, Server 2019, Windows 10, or Microsoft Modern Desktop.
  • Sharepoint-related site administration, optimization, and development experience.

Preferred:

  • Active secret clearance.
  • BA/BS degree in Engineering, Computer Science, Information Systems, or a related field.
  • IAT Level III Certification equivalent or higher per DoD 8570/DoD 8140 (CASP+, CCNP Security, CISA, CISSP, GCED, GCIH, etc.).
  • Experience working in a Department of Defense (DoD) environment.
  • Problem solver and troubleshooter who thrives in resolving complex problems.
  • Strong self-starter requiring minimal supervision.
  • Excellent communication skills (written and oral) and interpersonal skills.
  • Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks. 

Additional Information

This position is contingent upon the successful acquisition of the government contract and the completion of ongoing negotiations. We anticipate these processes will be completed within the next several weeks, at which time interviews and offers will be extended upon successful contract award.

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement program, certification reimbursement program, retirement, and more.

Link Solutions, Inc. is an EOE. AA/M/F/D/V.  We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines. 

Average salary estimate

$70000 / YEARLY (est.)
min
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$60000K
$80000K

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What You Should Know About Systems Administrator (Associate-Level), Link Solutions, Inc.

Link Solutions, Inc. is on the lookout for a motivated Systems Administrator (Associate-Level) to join our team at the Fort Leonard Wood, MO location, supporting the US Army's Network Enterprise Center. This is a fantastic opportunity for someone eager to dive into the world of IT and make a difference while developing their skills! As a Systems Administrator, you'll be the first contact for customer issues, handling the administration, troubleshooting, and patching of systems including servers and user devices. Your mission will be to ensure our network remains secure, compliant, and effective in supporting critical operations. Here, you'll have a chance to work within a diverse team in a company dedicated to "Mission First, Customer Always". You will collaborate on innovative projects that not only bolster national security but also facilitate professional growth. With responsibilities like maintaining server stability through smart monitoring, managing backups according to recovery guidelines, and migrating to cloud environments, there’s never a dull moment. Prefer a helping hand? Don't worry, you'll work closely with users to solve problems and keep everything running smoothly! If you have experience as a desktop or PC support specialist and are passionate about IT, you could be a perfect fit for our team. Plus, we provide a range of benefits to support a healthy work/life balance that truly puts our employees first. This is more than just a job; it’s the foundation of your future career with Link Solutions, where your expertise is valued and your growth is prioritized.

Frequently Asked Questions (FAQs) for Systems Administrator (Associate-Level) Role at Link Solutions, Inc.
What does a Systems Administrator do at Link Solutions, Inc.?

As a Systems Administrator at Link Solutions, Inc., you will be responsible for the administration and support of IT systems, serving as the primary contact for customer requests. You'll maintain server environments, ensure compliance with DoD guidelines, and troubleshoot any issues that arise. Your role will also involve implementing security measures and engaging in projects that enhance operational efficiency.

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What qualifications are required for the Systems Administrator position at Link Solutions?

Candidates for the Systems Administrator (Associate-Level) position at Link Solutions, Inc. must be U.S. citizens and possess or be able to obtain a secret clearance. Additionally, an IAT Level II certification and experience in a Desktop Support role are required. Familiarity with MS Server 2016, Server 2019, and Windows 10 is also essential.

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Is relocation assistance available for the Systems Administrator role at Link Solutions?

Yes, Link Solutions, Inc. offers a relocation incentive for the Systems Administrator (Associate-Level) role, demonstrating our commitment to attracting top talent to support the mission at Fort Leonard Wood, MO.

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What kind of projects will a Systems Administrator work on at Link Solutions?

As a Systems Administrator with Link Solutions, you’ll engage in a variety of projects including server management, cloud migration efforts, and troubleshooting user issues. These initiatives not only contribute to operational stability but also foster innovation within our IT environment.

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What career advancement opportunities exist for a Systems Administrator at Link Solutions?

Link Solutions, Inc. prioritizes employee growth and development, providing Systems Administrators with ample opportunities to advance their careers. You can expect to work on innovative projects and receive support to pursue additional certifications and training that align with your career goals.

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What is the work environment like for a Systems Administrator at Link Solutions?

The work environment at Link Solutions, Inc. is collaborative and supportive, with a focus on work/life balance. Systems Administrators are part of a diverse team dedicated to meeting mission needs, making it an exciting place to develop your skills while contributing to national security efforts.

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What benefits does Link Solutions offer to Systems Administrators?

Link Solutions, Inc. offers a competitive benefits package to Systems Administrators, including paid time off, medical, dental, and vision coverage, as well as retirement plans and certification reimbursement programs. We take employee well-being seriously, ensuring you feel valued and supported at work.

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Common Interview Questions for Systems Administrator (Associate-Level)
What experience do you have with server maintenance in a Systems Administrator role?

When answering this question, detail your past responsibilities related to server installation, configuration, and maintenance. Discuss any tools or methodologies you've used, and share specific examples where you ensured server stability or resolved issues.

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How do you ensure compliance with security protocols in your IT systems?

Highlight your understanding of DoD guidelines and any experience with compliance protocols. Discuss specific measures you’ve implemented in previous roles, such as patch management and monitoring tools you use to ensure ongoing security in your systems.

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Describe a challenging technical issue you faced and how you resolved it?

Use the STAR method (Situation, Task, Action, Result) to structure your response. Clearly outline the technical problem, your approach to troubleshooting it, and the outcome, emphasizing your problem-solving skills and technical expertise.

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What steps do you follow to troubleshoot a user device issue?

Explain your systematic approach to troubleshooting, starting with gathering user information, checking hardware and software configurations, and analyzing network connectivity issues. Provide a real-life example of how this method helped identify and resolve an issue.

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How do you prioritize multiple tasks in a fast-paced IT environment?

Share your strategies for managing several responsibilities simultaneously, such as leveraging task management tools and techniques for prioritization. Detail how you assess the urgency of tasks and the impacts of your decisions on overall operations.

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What experience do you have with cloud migration projects?

Provide insights into any particular cloud services you've worked with, and elaborate on your role in the migration process, including planning, execution, and post-migration support. Discuss any challenges faced and how you overcame them.

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What tools do you prefer for monitoring server performance?

Mention specific monitoring tools you're familiar with and explain why you find them helpful. Discuss how you interpret their data to maintain server performance and stability, and any adjustments you may have made based on monitoring insights.

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Can you explain your experience with backup and recovery processes?

Detail any specific backup technologies or software you've used and how you set up and tested recovery processes. Emphasize your understanding of the importance of data integrity and compliance with recovery guidelines.

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What is your approach to keeping your technical skills updated?

Discuss your commitment to ongoing education, mentioning any certifications you’re pursuing or relevant training sessions you attend. Highlight methodologies you leverage to keep abreast of new technologies and industry trends.

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How do you handle miscommunication with users regarding technical issues?

Share your strategies for bridging communication gaps, such as actively listening to user concerns, using clear language without jargon, and ensuring follow-ups to confirm understanding. Provide examples of successful resolutions you've achieved through effective communication.

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Link Technologies, Inc. (LINK) is a small woman-owned business (SWOB) incorporated in the State of Maryland. LINK has consistently provided high quality and responsive support to a diverse range of Federal government and private sector clients sin...

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DATE POSTED
November 24, 2024

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