IT Support Specialist

Goliath is an international manufacturer and distributor of toys and games, operating in 15 countries and reaching over 100 countries worldwide. At the heart of our business is a belief in great products and the magic of innovation. Our mission is to bring fun to every household, which we achieve through teamwork and clever collaboration. Learn more at www.goliathgames.com/corporate.

We are looking for a motivated and resourceful IT Support Specialist to join our team in Guildford. This role will ensure the smooth operation of our IT systems and provide hands-on support to teams locally and globally.

Key Responsibilities

• Serve as the first point of contact for IT support requests, ensuring timely resolution of issues across hardware, software, and network systems.
• Maintain and monitor servers, workstations, and networks to ensure optimal performance and security.
• Assist with the onboarding and offboarding of users, including account setups and access management.
• Procure, configure, and deploy hardware and software to meet business needs.
• Provide training and clear documentation to help end-users effectively use IT systems.
• Support the IT team in global and local projects, contributing to system upgrades, migrations, and process improvements.
• Troubleshoot and resolve issues related to operating systems, applications, and connectivity.
• Ensure adherence to security protocols and best practices for data and infrastructure.

• Problem-solving mindset with the ability to understand business needs and implement effective technical solutions.
• Capable of working independently while managing multiple tasks and meeting deadlines.
• Strong communication skills to collaborate with teams and provide clear updates on progress.
• Experience with common IT systems and tools (e.g., Windows Server, Active Directory, Office 365, ERP systems) is a plus, but eagerness to learn is essential.

Technical Environment

• Modern infrastructure with a mix of servers, desktops, laptops, mobile devices, and network equipment from leading manufacturers.
• Common enterprise software including Windows OS, macOS, Office 365, backup solutions, and ERP systems.
• Focus on security, performance monitoring, and proactive maintenance.

• Working for a toy and game company means being part of a business that brings fun to millions, with a creative and playful environment where innovation thrives.
• Annual leave entitlement to ensure you have time to relax and recharge.
• Exclusive discounts on Goliath products for you, your family, and friends.
• Opportunities for career growth and skill development within a global organization.
• Hybrid working options with a mix of office-based and remote work.