Medical Services Coordinator - job 1 of 2

At LifeStance Health, a Medical Services Coordinator serves as a crucial point of contact, coordinating care for patients while providing support to psychiatric clinicians. They handle administrative tasks, manage phone systems, and ensure quality customer service for both in-person and remote interactions, helping to streamline the patient experience and enhance clinician support.

To thrive as a Medical Services Coordinator at LifeStance Health, candidates should have strong multitasking abilities, excellent communication skills, and proficiency in software applications like Microsoft Office and EMRs. A background in healthcare operations or customer service is preferred, along with an understanding of handling sensitive patient information in compliance with HIPAA.

The hourly pay for a Medical Services Coordinator at LifeStance Health ranges from $19 to $20 per hour, reflecting our commitment to offering competitive compensation for those who support our mission of providing trusted mental health care.

LifeStance Health offers a comprehensive benefits package for Medical Services Coordinators that includes medical, dental, and vision coverage, along with life insurance, short and long-term disability, a 401k retirement plan with employer match, paid parental leave, holiday pay, and paid time off, ensuring well-rounded support for employees.

Applying for the Medical Services Coordinator position at LifeStance Health is simple! You can visit our careers page where you will find detailed application instructions. It’s a great opportunity to become part of a dedicated team committed to improving mental health outcomes for our communities.

The work environment for Medical Services Coordinators at LifeStance Health is collaborative and supportive. You’ll be part of a team focused on operational excellence within a culture that promotes engagement and connection, all while helping patients receive the mental health care they need.

Key duties of a Medical Services Coordinator at LifeStance Health include assisting psychiatric clinicians, coordinating patient communications, managing phone inquiries related to medication and appointments, triaging urgent requests, and ensuring all patient information is accurately recorded in our medical systems.

When answering this question, highlight specific experiences where you effectively managed administrative duties, communicated with patients and clinicians, and handled scheduling or coordination tasks. Provide examples that showcase your ability to multitask and prioritize to help ensure a positive patient experience.

In your response, share a specific example of how you've managed a challenging patient interaction. Emphasize your approach to active listening, empathy, and de-escalation techniques, focusing on your ability to maintain professionalism while providing compassionate care.

Mention your experience with various software applications, particularly EMRs and tools like Microsoft Office. Provide examples of how you've effectively used these applications to improve processes or enhance communication in a healthcare setting.

Outline your understanding of HIPAA regulations and share your approach to maintaining patient confidentiality. Discuss specific practices you follow, such as secure document handling, responsible communication, and limiting access to sensitive information.

Discuss your approach to task prioritization, such as using to-do lists or project management tools. Provide an example of how this strategy helped you successfully manage multiple responsibilities while ensuring high-quality outcomes.

Reflect on a specific situation where you identified an inefficiency and implemented a solution. Outline the steps you took, the impact of your changes, and any feedback you received from colleagues or supervisors.

Share specific techniques you use to establish trust and rapport, such as active listening, showing empathy, and being responsive to their needs. Provide examples that illustrate how these skills have contributed to a positive working relationship.

Talk about your passion for mental health and how personal experiences or educational background have inspired you to work in this field. Your authenticity and commitment to making a difference will showcase your suitability for the Medical Services Coordinator role.

Discuss your stress-management techniques, such as mindfulness or time management skills, along with how you support your colleagues in maintaining a positive atmosphere at work. Highlight your belief in collaboration and teamwork.

Research LifeStance Health's mission to provide compassionate, accessible mental health care. Discuss how their vision aligns with your personal values and aspirations, and express your excitement about contributing to their goals as a Medical Services Coordinator.