Customer Success Executive, Events

Our client, a dynamic Events Management company and leading Marketing Agency who brings unparalleled expertise to the online trading, fintech and financial services industries, is looking to recruit a talented Customer Success Executive, Events to join their team.

The role

The Customer Success Executive plays a pivotal role in ensuring a smooth and successful event experience for clients. This role involves managing customer onboarding, coordinating event-related specifications with internal teams and suppliers and addressing client needs on-site. By building strong relationships and providing exceptional support throughout the event process, the Customer Success Executive ensures client satisfaction and enhances overall event delivery.

Key Responsibilities:

• Support customer onboarding processes and ensure smooth delivery of onboarding materials.
• Coordinate with internal teams and external suppliers to gather, prepare and deliver necessary specifications, variations and additional information required for successful project execution and to meet customer needs.

• Build and maintain strong customer relationships, acting as the main point of contact for assigned clients.
• Collaborate with internal teams and external stakeholders to gather, prepare and provide necessary project specifications and information.
• Assist with event-related requests, ensuring customer requirements are addressed effectively.
• Monitor and maintain customer satisfaction metrics and share insights for improvement.
• Ensure timely and accurate delivery of all materials, coordinating with relevant teams as needed.
• Provide on-site support during events, addressing customer concerns and requests promptly.

• 3-5 years of relevant experience in event management or a similar field.
• A bachelor’s degree in a related field such as Event Management, Business Administration, or Marketing is preferred.
• Experience in event management, coordinating and executing successful events to enhance customer engagement and satisfaction will be considered a benefit.
• Strong verbal and written communication skills.
• Experience in managing customer relationships.
• Strong problem-solving and critical thinking abilities.
• Ability to prioritize tasks and meet deadlines.
• Familiarity with working in a fast-paced, iterative environment.
• Proficiency in creating and managing project schedules.
• Experience in preparing and managing customer quotations.
• Ability to develop and maintain strong external partnerships.
• Skilled in negotiation and achieving favorable outcomes.

Personal Attributes

• Demonstrates strong empathy and an understanding of group dynamics.
• Pays attention to detail and is thorough in task completion.
• Consistently reliable, committed to quality and meets deadlines.
• Adapts swiftly to changing priorities while maintaining productivity.
• Values teamwork and contributes positively to a collaborative environment.

• Competitive Compensation Package

• ​Health and Dental Coverage for Well-being

• Annual Discretionary Bonus based on performance

• 21-days Annual Leave 

• 5 paid sick leave days

• Flexible Working Hours

• Working from Home Option 

• Long Weekend Leave

• Maternity/Paternity Top Up allowance 

• Complementary Lunch at the office