Installer- Traveling

WHO WE ARE

Level99 is a first-of-its-kind destination for real-world, social, challenge-based entertainment for adults featuring over 50 mental and physical challenges set in immersive, artistic environments. Each challenge is designed to bring a group together in engaging activities that take 2 to 4 minutes to complete, sparking moments of laughter in epic fails and high-fives in triumphant wins. From navigating our iconic Axe Run, to solving puzzles in a Crystal Cavern, to conquering the largest pinball game imaginable, Level99 offers endless ways to play using both body and mind. Level99 tracks each player’s progress as they work their way up the coveted leaderboard or try to collect every “star” available in the venue, unlocking exclusive rewards as they play. To enhance the gaming experience, Level99 offers a full-service bar, restaurant, and beer hall, Night Shift Kitchen + Tap, that features scratch-made cooking, legendary craft beers, hand-made creative cocktails, and a variety of dining and gathering spaces for events. In 2025, we will be adding Victory Brewing in Tysons, VA and Two Roads Kitchen + Tap in West Hartford, CT to our group of restaurants as we team up with local brewers in support of our northeast expansion. 

Level99 opened its first location in 2021 in Natick, MA, followed by its second location in Providence, RI in 2024. A young, entrepreneurial company, Level99 has immediate plans to triple in size over the next 18 months. We are backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects such as 5 Wits, Boda Borg, Blue Man Group, and Walt Disney Imagineering. This position is an opportunity for an experienced and motivated individual to dive into a fast-paced, dynamic environment where you can apply your skills in a fun and exciting setting that brings joy and entertainment to hundreds of thousands of people each year. More information on Level99 and our restaurants is available at http://www.level99.com.

JOB DESCRIPTION

We are looking for an Installer to join our traveling installation team for Level99. The team is responsible for breakdown, shipping, and installation of Level99 attractions across existing and future venues. The Installer will also assist with repairs, improvement, and replacement of the Level99 attractions and facilities using internal and external resources.

We are building a team of leaders, there will be new hires at each location who will join our team. The install crew will divide into smaller groups to work on different attractions and each core Installer will be expected to organize their team’s efforts while they pass on their knowledge of Level99 products and methods.

A Level99 Installer has honesty and personal integrity that is above reproach, prefers a joyful and positive approach to challenging situations, chooses humility over the need to “be right,” and in all things acts as though they are the Owner and Operator of their venue.

• Installation of patented modular wall systems for games in new and existing venues across the country. 
• Installation and troubleshooting electro-mechanical systems and sets.
• Assist in the repair of attractions, elements and the overall facilities.
• Using skills/techniques and expert craftsmanship in a variety of materials including wood, metal, plastics, etc. 
• Painting, surfacing, and refinishing, including decorative and scenic elements
• Practical wiring of electro-mechanical devices and systems 
• Troubleshooting of PCs, networks, micro-controllers, and other electronic equipment
• Maintain up to date knowledge in the safe and efficient use of all relevant shop tools
• Study and interpret shop drawings, sketches, wiring diagrams, and other design documents
• Mounting physical elements in many different areas to many different substrates including wood and drywall, concrete floors and ceilings, steel columns and beams.
• Mounting pieces of art and sculpture throughout each venue.
• Leading a small crew on site under the supervision of the Installation Manager.
• Training new employees on Level99 systems and standards.
• Prioritize personal safety and the safety of coworkers in the day-to-day execution of duties.
• Working alongside external contractors and suppliers to complete installation and maintenance tasks.
• Continuously uphold Level99 brand and visual standards across all parts of the business, including product, experience, and display standards, as well as environmental cleanliness and organization.
• Follow the direction of supervisors and manage time effectively.
• Maintain a positive, upbeat, pro-active attitude and inspire the same in co-workers.
• Ability to work a flexible schedule based on business needs which may include days, nights, and weekends, as required
• Ability to travel for the installation process at new venues, as required, with expected rate of 20+ days per month
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds
• Other duties, as assigned.

• Ability to work well under pressure in a fast paced, ever changing work environment
• Travel with the expected rate of 20+ days per month (based out of Norwood, MA when not traveling)
• Ability to lift 20/50/80 pounds regularly
• Comfortable working on ladders and lifts
• Excellent verbal and written communication skills
• Highly organized with strong attention to detail
• High integrity and professionalism
• High School education or equivalent
• Understands, utilizes and embraces new technology and its implementation into our operation, with specific knowledge in, but not limited to, Google Suite and Microsoft Office
• A positive, joyful, upbeat and energetic attitude – leading by example

• Minimum 3 years’ experience working in a related installation/tech capacity
• Team leadership and on the job training
• Strong hand and power tool skills
• Familiarity with various mounting methods and hardware for different mediums including wood, metal, concrete, and drywall
• Experience working on a construction site
• Basic electrical knowledge and troubleshooting
• Ability to troubleshoot issues with PCs, networks, micro-controllers, and other electronic equipment
• Experience operating forklift and scissor lift

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work

• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job

• Are just a little bit obsessive about getting the details right the first time

• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"