Travel & Card Program Operations Analyst

Who is Flock?

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.

Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. 

We have raised over $500M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Meritech Capital Partners, and Initialized Capital. Now surpassing a $5.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

The Opportunity 

The Travel & Card Ops Analyst is a newly created position that will administer the corporate card and Purchasing card program(s), document processes, respond to employee inquiries related to expense process and policies via email, instant message, and/or phone calls while providing superior customer service. The role will also manage travel as an expense category for Flock Safety and develop a category strategy around all travel related spend.  This role will work closely with cross functional teams to ensure that processes are current.  They are responsible for the flawless execution of Travel & Employee Expense operations and Purchasing Card Operations for Flock Safety. This role will serve as primary point of functional contact on the Navan travel & expense program including agency, credit cards, and expense.  In addition, this role will manage the Travel category of spend at Flock Safety and develop cost management strategies to help Flock manage its travel spend holistically.  This role will also manage and maintain the Purchasing Card Program for Flock.  Managing all data and analytics, the Card Administrator will be tasked with mining data on a global scale, creating meaningful intelligence for dissemination to management and the enterprise, identifying potential opportunities and remediate deficiencies. 

The Skillset 

Program Management

• Develop good relationships with all business partners.

• Administration of the Navan T&E and Purchasing card program(s).

• Process T&E reports, audits, reimbursements, & reconcile expenses as required.

• Review employee expense and PCard reports to ensure that they are compliant with internal policies.

• Monitor past due expense reports and work with employees to process reports timely.

• Align with tax and compliance guidelines developed by governing authorities/IRS.

• Ensure compliance in all aspects of travel procedures including international travel regulations and currencies.

• Stay audit ready.

• Provide support and coordination for the Company's corporate card and expense program.

• Assist with the use of the travel and expense application (e.g. Navan). 

• Review and update process and internal control documentation for the corporate card, purchasing card and expense function, including user guides and references.

• May train employees engaged in aspects of the corporate card, purchasing card and expense function and related internal control compliance.

• Collaborate with other functions within the Finance department, including cash coding and bank reconciliation functions, and other technical resources and teams in order to maintain and improve communication and efficiency of processes across functional areas.

• Maintain comprehensive knowledge of related applications and industry subject matter in order to review business processes for efficiency and suggest best practices where applicable.

Category Management

• Continuously implement improvements in the travel program and travel categories.

• Analyze travel spend overall and develop recommendations on how Flock can better manage its travel spend

• Manage any/all contracts related to both card programs and travel categories. 

• Work in Coupa as required.

Qualifications:

• Two or more years work experience in travel categories & expense management.

• Bachelor's degree in related field or equivalent work experience.

• Experience with the accounting close cycle and how the T&E process impacts the financial statements.

• Strong knowledge of an ERP system, NetSuite.

• Strong knowledge of the T&E process. Knowledge of Navan is helpful.

• Excellent communication skills and customer centric disposition that can diffuse contentious situations with suppliers and internal customers.

• Skilled in providing analysis and commentary on metrics and files.Knowledge of corporate card administration.

• Knowledge of T&E reporting and processing.

• Experience working with finance ERP systems and reporting tools (Navan, NetSuite, Excel).

• Excellent skills in communicating ideas both verbally and in written form in a clear, concise, and professional manner, with all levels, including presentations.

• Customer-oriented approach and mindset.

• Requires general business skills, industry knowledge, accounting principles of the T&E process.

• Strong analytical and problem-solving skills including the use of Excel.

• Ability to utilize judgment in decision making process related to job tasks.

• Skill in productivity, planning, and workload management.

• Ability to document SOP's and implement process improvements

90 Days at Flock

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired as a Travel & Card Program Operations Analyst at Flock Safety. 

The First 30 Days

• Become familiar with the two main tools you will be using: Coupa and Navan.

• Familiarize yourself with NetSuite and DocuSign.

• Familiarize yourself with the new Purchasing Card program through SVB and how we want to expand it.  

The First 60 Days 

• Get fully embedded with the Navan program and get comfortable.  

• Take over the Purchasing Card Program.

90 Days & Beyond 

• Begin to explore Travel as a spend category.

• You are comfortable managing all aspects of Navan and are ready to provide reporting as required or support an audit as needed. 

• You are fully involved in all aspects of the Purchasing Card program

The Interview Process 

We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. 

1. Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are. 

2. The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field. 

3. The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners. 

4. The Executive Review: A chance to meet an executive and view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more. 

The Perks 

💰Salary & Equity: In this role, you’ll receive a starting salary of $85,000-$100,000 as well as stock options

🌴Flexible PTO: We seriously mean it, plus 11 company holidays.

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 

👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2024, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

🧠Mental Health: All employees receive an annual subscription to Headspace.

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 

💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies. 

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at careers@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.