Trade Specialist (Renovation Estimator, Scoping Specialist)

Lessen is one of the fastest growing companies in the real estate services industry.  Our proprietary technology platform provides clients with portfolio dashboards, the ability to review and approve project estimates, check in on project progress in real time and pay vendors all in one place!  But we aren’t just a tech company.  We are also a property service delivery company offering renovations, turns and maintenance to residential and commercial clients.  Lessen recently acquired SMS Assist, an industry-leading facilities maintenance technology and delivery company. The new combined national footprint will serve more than 250,000 properties, facilitate approximately 2.5 million repair and maintenance orders, and complete nearly 20,000 renovation and turn projects per year.  Lessen has quickly evolved from exciting startup to valued partner, delivering scalable and turnkey property services to our clients.

The Trade Specialist plays an integral role in customer and vendor support to a specific client base. This role is responsible for implementing and maintaining client and associate relationships, while serving as a specific trade related SME for significant and complex issues and queries, proactively resolving their daily challenges and providing expertise and knowledge both internally and externally. A Trade Specialist has the additional responsibility to train, coach, and develop Lessen resources to obtain a better technical understanding of the trades we support, as well as the responsibility to create scopes of work for turn and renovations clients based on inspection reports received from 3rd party vendors. They are also the “ambassador” of the Trade Specialist team to visit with Affiliates, Clients, and Lessen teams as needed. 

• Build and maintain professional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area, assists in the development and implementation of solutions to meet those needs
• Review inspection reports for vacant units and create turn and renovation scopes of work
• Review vendor quotes on behalf of client to ensure scope and pricing of suggested work is appropriate
• Develop and coordinate client and internal initiatives and special projects
• Serves as a technical and subject matter expert resource for the department and leadership
• Serve as a key point of contact for internal and external clients; resolving issues with vendors as necessary
• Proactively resolve significant and complex vendor and client issues; drive all issues towards resolution
• As needed, assist the PM Team & Dispatch with sourcing new affiliates to handle volume
• As needed, provide input & develop scorecards for affiliates that are providing services
• As needed, review Work Found on PM work orders to ensure client specific scope is adhered to 
• Provide support to other trade team members as required
• Foster a positive work environment and collaborate effectively with all stakeholders
• Ensure confidentiality of internal and external data
• Perform ad-hoc projects and other duties as assigned
• Maintain CPD and awareness of trade / industry developments
• Seek opportunities for continuous process improvement

• Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred
• SME in a specific relevant trade
• 4+ years of experience in relevant field
• Experience working in an FM, retail, buildings environment
• Demonstrable experience of solving highly complex trade related technical issues
• Bachelor’s Degree preferred
• #IND2

Why Lessen:

·        Competitive compensation

·        Health, Dental, Vision, Life, Disability options

·        401K retirement savings plan

·        Paid vacation, federal and floating holidays

·        Maternity/Paternity Pay

·        Career advancement opportunities

·        All the tools you’ll need to be successful

Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building.  Lessen is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.