Event Registration Coordinator

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.

Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.

We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programs for individuals and businesses.

The Registration Coordinator will be responsible for supporting internal stakeholders with optimizing the use of the third-party registration system. The role will involve being the key point of contact to set up and maintain registration for a portfolio of events, including managing customer inquiries and training new users.

For all events, the registration coordinator will support the end-to-end delivery of registration which will require travel to events approximately 20% of the time.

Responsibilities:

User Training (10%)

• Communicate up to date information on product developments and news to all end users and stake holders
• Ensure all the best practices are well documented and rolled out across all events
• Train temporary and contracted staff on the registration system and process

Event Management (60%)

• Work closely with stakeholders to understand the scope and requirements of the events
• Manage registration setup process including creation of set up document, updating confirmation and visa letters and other templates
• Work closely with operations team to create onsite flow, signage and electrical and internet needs
• Work closely with marketing teams to ensure website reflects accurate information
• Manage customer inquiries, including timely responses to email, phone and Click to Chat messages
• Process individual and group registrations and follow up for payment
• Create group registration form for each event
• Update and process changes such as cancelations, substitutions and updates to registrations
• Manage badge creative and Badge Rules documentation
• Maintain the registration event schedule and ensure all events follow recommended timelines
• Work with registration vendor to order equipment (printers, badge stock, lanyards, etc.) for each event
• Manage budget updates for registration for each event
• Feedback commonly reoccurring issues to the vendor
• Attend weekly meetings as required

Onsite and Travel (20%)

• Manage registration onsite for all large-scale events, perfecting the user journey by ensuring platforms run smoothly
• Manage temp staffing requests and lead onsite training of staff

Data and Analytics (10%)

• Provide weekly pacing reports for each event
• Improve data flows in and out of our onsite technology
• Improve the insight we get from our onsite technology

• Ability to learn and utilize multiple systems
• Advanced organizational skills with the ability to handle multiple assignments
• Demonstrable ability to communicate with colleagues of varying levels of experience, whether in person, written, via telephone or in video conference
• Excellent written and spoken English
• Well-versed in the use of excel
• Fast learner with an ability to pass on knowledge to colleagues in a friendly and accessible way 
• Positive, can-do attitude. You relish a challenge and are confident finding solutions to problems.
• Patience during challenging situations 
• Adaptable to change and a fast-paced environment
• Ambitious, influential and pay close attention to detail

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include: 

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Comprehensive time of package: 10 vacation days, 8 paid emergency days, 1 paid day to celebrate your birthday and up to 4 paid volunteering days
• Work from almost anywhere for up to 4 weeks per calendar year
• Competitive benefits, including Share Match program
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.