Senior Account Executive

About Lark

At Lark Health, we’re leading the way into a new era of cardiometabolic care, leveraging advanced AI techniques–including deterministic and generative models–to provide scalable, affordable, and compassionate care. We help our healthcare partners manage over 30 million lives and prevent conditions like obesity, hypertension, type II diabetes, and behavioral health. Our platform delivers real-time personalized counseling and health monitoring for each patient. By providing compelling and actionable insights, we empower every user to live happier, healthier lives. Come join our team!

The Role

Lark is seeking an accomplished healthcare Senior Account Executive to join our team. In this pivotal role, you'll own the customer relationships leveraging your skills to identify and capitalize on expansion opportunities within our client portfolio, ultimately driving revenue growth. As a key player, you will utilize your expertise to ensure our customers' continued satisfaction and success. If you thrive in a collaborative setting, possess a proven track record in account management, and are passionate about contributing to the growth of a transformative healthcare company, we invite you to explore this exciting opportunity with Lark.

What You’ll Do

• Develop a full understanding of the partner’s goals, financial strategy, marketing strategy, plan offerings, and service area/market to appropriate position services and solutions.

• Serve as an ever-present accountable, team lead for escalations, ownership, and overall partner/client account satisfaction.

• Organize QBRs and joint planning sessions with partner leadership to discuss outcomes, market trends, benchmark data, key insights, and recommendations to incorporate into revenue growth and membership expansion strategies.

• Collaborate with internal stakeholders, including marketing, product, finance, and operations to ensure client satisfaction and achieve revenue growth goals.

• Ensure contract compliance, including delivering required partner reports and performance guarantee reporting (and affiliated action plans). 

• Responsible for leading partner contract renewal strategy, execution, and retention of client contracts.

• Expand the range of our services to the client, increasing the depth and breadth of service offerings while maximizing the decision-makers overall satisfaction with service and results.

• Identify and prioritize expansion opportunities based on client needs and our strengths/goals.

• Develop and maintain account-specific business/revenue growth plans. 

• Meet or exceed annual revenue growth targets.

• Provide strategic support on new product launches and timely market feedback to influence future innovation.

• Work with product and innovation teams to develop new solutions.

What You’ll Need

• Proven track record of expansion within existing accounts

• Experience in B2B or B2B2C Account Management/Customer Success

• Excellent communication and interpersonal skills

• Ability to work creatively and analytically in a problem-solving environment

• Strong analytical and problem-solving abilities

• Understand how to use data and how it tells a story

• Ability to manage multiple competing priorities

• Experience in the Health-tech industry serving PBM’s and Health Plans is required

• Strong project management experience

• Ability to travel up to 20% of the time

Working at Lark 

Lark operates as a remote organization, requiring all employees to reside within the United States.  The specific salary offered to a candidate will depend on various factors, including their location, job level, and verified job-related knowledge, skills, and experience. In addition to a comprehensive benefits package, candidates may be eligible for additional compensation, such as participation in a bonus program and stock awards, where applicable.

Lark is an Equal Opportunity and Affirmative Action Employer. We believe that diverse teams foster innovation and add to our mission-driven culture. We strongly encourage people from underrepresented groups to apply.

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