New Patient Referral Coordinator

To qualify for the New Patient Referral Coordinator role at Chest Medicine Associates, candidates should ideally have a high school diploma or G.E.D. equivalent, strong organizational skills, and a background in handling medical referrals. Familiarity with electronic medical records and prior experience in a medical office setting can significantly enhance your application.

As a New Patient Referral Coordinator at Chest Medicine Associates, your primary responsibilities will include sorting and organizing incoming patient requests, creating and managing electronic charts, ensuring accurate patient registration, scheduling appointments, and enrolling patients in our portal. You will be crucial in maintaining effective communication and excellent customer service to new patients.

The New Patient Referral Coordinator position at Chest Medicine Associates requires candidates to work on-site Monday through Friday during regular office hours. The role offers flexibility, allowing for both part-time and full-time work options to fit your schedule.

New Patient Referral Coordinators at Chest Medicine Associates can enjoy a variety of benefits based on their hours worked. These may include health, dental, and vision insurance, paid time off (PTO), paid holidays, and a 401K with profit sharing. It's a great deal for those looking to contribute in a supportive work environment.

While prior experience in a medical office is preferred, it is not strictly necessary for the New Patient Referral Coordinator role at Chest Medicine Associates. Candidates with strong organizational capabilities and a dedication to confidentiality are highly encouraged to apply.

Candidates interested in the New Patient Referral Coordinator position at Chest Medicine Associates should follow the application instructions provided in the job listing. It's important to prepare a strong resume that outlines relevant experience and skills before submitting your application.

Working as a New Patient Referral Coordinator at Chest Medicine Associates is rewarding because you directly impact patients' healthcare journeys. You will help create a welcoming atmosphere, ensuring that patients feel valued and informed as they begin their care with us.

To demonstrate your commitment to confidentiality during the interview, describe specific practices you follow, such as limiting access to patient information to authorized personnel only, securely storing documents, and understanding HIPAA regulations. Share an example where you effectively maintained confidentiality in a previous role.

In answering this question, discuss your familiarity with different EMR systems you've used, specific tasks you've performed such as data entry, charting, and scheduling, and how you ensured data accuracy. If you haven't worked with EMR systems, highlight your willingness and ability to learn quickly.

Explain your approach to prioritizing tasks, such as assessing urgency, setting deadlines, and maintaining organization. You might share techniques like using checklists or prioritizing requests based on the patient's needs and appointment timeline.

Stress the importance of empathy, clear communication, and active listening. Give examples of how you make patients feel welcome and supported, and how those interactions set the tone for their healthcare experience.

In your response, emphasize your analytical problem-solving skills. Explain how you would methodically trace the discrepancy, communicate with the patient to gather accurate information, and update the records properly.

Discuss the importance of clear and respectful communication, being open to feedback, and collaborating cohesively to ensure seamless patient care. Share a specific instance where teamwork positively impacted patient services in your previous roles.

Here, detail your strategies such as double-checking data inputs, using checklists, and keeping a clear focus during data entry tasks. Mention any relevant tools or software that help you minimize errors.

Express your passion for helping patients and your interest in contributing to a team that emphasizes quality care. Relate it to Chest Medicine Associates' dedication to patient-first service and how that aligns with your career goals.

Discuss your people skills and techniques for de-escalating situations, emphasizing empathy and active listening. Provide an example of how you would reassure the patient and resolve their concerns positively.

Mention challenges such as managing high volumes of requests, ensuring data accuracy, and maintaining confidentiality amidst busy workflows. Share strategies you might use to overcome these challenges in a professional manner.