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Senior Business Intelligence Analyst

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

Klaviyo is looking for a Business Intelligence Analyst or Senior Analyst to join our growing team. This person will be focused on analyzing data to drive business impact and understanding. They will contribute to building models and maintaining data environments. They will also be asked to perform analyses on various aspects of Klaviyo’s business and operations and present findings to key stakeholders within the company. 

How You'll Make a Difference:

  • This is a cross functional role that requires framing business problems, maintaining data needed for analysis, synthesizing results and making recommendations to the executive team and other leaders in various departments.
  • Perform hypothesis testing and causal analyses to statistically assess relative impact and extract trends.
  • Create analysis frameworks to effectively answer strategic questions.
  • Interact with customer success, support, product, engineering, sales, and marketing functions.
  • Contribute to development of models around predictive recommendations, marketing attribution, financial forecasts, etc. to support the best decision making within the organization. 
  • Typical business issues will involve framing and solving problems around areas such as acquisition channels, drivers of churn and customer retention, product engagement, program impact on customer behavior, etc.

Who You Are:

You are quantitative and curious. You enjoy understanding cause and effect in various business situations. You enjoy finding creative technical solutions to hard problems and are structured in your thinking. Ideal for someone who wants to launch a career in business analytics.

  • 2-4 years of analytical experience with data and data modeling concepts
  • Engineering, data science, statistics, economics or quantitative background
  • Experience with statistical packages (e.g. R, Python, Stata, MATLAB, etc.).
  • Deep experience with SQL and relational databases (Redshift, Snowflake preferred)
  • Familiarity with ETL tools and frameworks (Stitch, HEVO, etc)
  • Very curious about what makes a business / operation function successful
  • Ability to display complex quantitative data in a simple, intuitive format and to present findings in a clear and concise manner. Art of telling a story with data.

#LI-Hybrid #LI-Denver

The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.

Base Pay Range For US Locations:
$112,000$168,000 USD

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. 

You can find our Job Applicant Privacy Notice here.

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Average salary estimate

$140000 / YEARLY (est.)
min
max
$112000K
$168000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Business Intelligence Analyst, Klaviyo

Are you ready to take your analytical skills to the next level? Klaviyo, a leader in empowering creators, is seeking a Senior Business Intelligence Analyst to join our innovative team in Denver, CO. In this exciting role, you’ll dive into data to make a real impact on our business. We believe in the unique experiences each Klaviyo brings, and this role is perfect for someone who is curious and loves to solve problems. You will work closely with various departments, framing business challenges and creating data models that guide key decisions. Imagine using your skills in statistical analysis and modeling to uncover trends, perform hypothesis testing, and provide actionable insights to our executive team. Not only will you be helping us explore customer behavior and churn drivers, but you'll also gain valuable experience in collaborative environments, connecting with teams from customer success to marketing. At Klaviyo, we prioritize your growth with a supportive culture and diverse opportunities for learning. We embrace everyone’s journey, so even if you don’t meet every single qualification, we encourage you to apply! Jumpstart your career in business analytics with us and make an impact from day one!

Frequently Asked Questions (FAQs) for Senior Business Intelligence Analyst Role at Klaviyo
What qualifications are needed for the Senior Business Intelligence Analyst position at Klaviyo?

For the Senior Business Intelligence Analyst position at Klaviyo, candidates should possess 2-4 years of analytical experience with a quantitative or technical background in fields such as engineering, data science, statistics, or economics. Proficiency in SQL, statistical packages like R or Python, and familiarity with ETL tools are essential skills to be successful in this role.

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What tools will be used by the Senior Business Intelligence Analyst at Klaviyo?

As a Senior Business Intelligence Analyst at Klaviyo, you'll be working with SQL and relational databases, specifically Redshift or Snowflake. Additionally, your projects may involve statistical tools and packages like R or Python for data analysis, and ETL frameworks like Stitch or HEVO to manage data flows.

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What kind of data will a Senior Business Intelligence Analyst at Klaviyo analyze?

The Senior Business Intelligence Analyst at Klaviyo will analyze various types of data related to business operations, including customer acquisition metrics, churn rates, product engagement data, and marketing attribution statistics. The role will emphasize deriving actionable insights from data sets that impact overall business strategy.

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Can you describe the work environment for the Senior Business Intelligence Analyst at Klaviyo?

The work environment for the Senior Business Intelligence Analyst at Klaviyo is dynamic and collaborative. With a hybrid working model, you will engage with cross-functional teams, including marketing, sales, and product development, fostering a culture of teamwork and innovation, making it an exciting place to grow and contribute.

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How does Klaviyo support team members in the Senior Business Intelligence Analyst role?

Klaviyo is committed to supporting its team members through generous benefits such as flexible paid time off, a culture of continuous learning with a learning allowance, and access to a professional coaching service. We prioritize personal and professional growth, creating an environment where creativity thrives.

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What impact does the Senior Business Intelligence Analyst position have at Klaviyo?

The Senior Business Intelligence Analyst plays a vital role at Klaviyo by transforming data into strategic insights that drive business decisions. By analyzing key trends and interpreting data, you help shape the company's direction, affecting everything from customer retention strategies to marketing efforts.

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How does Klaviyo value diversity in the Senior Business Intelligence Analyst role?

At Klaviyo, we believe that diversity enhances innovation and creativity. We value the unique backgrounds and perspectives each Klaviyo brings to the team, especially for roles like the Senior Business Intelligence Analyst. We actively encourage applications from candidates of all backgrounds and experiences.

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Common Interview Questions for Senior Business Intelligence Analyst
Can you explain your experience with SQL and how you’ve used it in previous roles?

In interviews, it's essential to convey not just your SQL experience but specific instances where you've utilized it to solve business problems. Talk about the types of queries you’ve written, any complex data extraction you've performed, and how your analyses led to actionable insights that impacted decision-making.

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How do you approach hypothesis testing and what methods do you prefer?

When asked about hypothesis testing, explain your process for framing the hypothesis, designing experiments, and choosing statistical tests. You can discuss any specific methods you're familiar with, such as A/B testing, and the importance of statistical significance in validating insights and recommendations.

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Describe a challenging data analysis project you worked on. What was the challenge and how did you handle it?

Use this opportunity to highlight your problem-solving skills. Describe the context of the project, the specific challenges you faced, whether it was related to data quality, interpretation, or stakeholder engagement, and the steps you took to overcome those challenges to deliver valuable insights.

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Tell me about your experience with predictive modeling.

In response to this question, you want to share specific examples of predictive modeling projects you've been involved with. Discuss the techniques used, such as regression analysis or machine learning algorithms, and the outcomes of your analysis, emphasizing how the predictions influenced business strategies.

Join Rise to see the full answer
How do you ensure the clarity of data presentation to stakeholders?

Emphasize your ability to simplify complex data and how you tailor presentations based on your audience. Discuss the importance of visual elements, like dashboards or infographics, in conveying insights effectively, and provide examples showcasing your ability to tell a compelling story with data.

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What is your experience with data visualization tools?

Share the data visualization tools you've worked with, such as Tableau, Power BI, or others. Offer insights into specific projects where your visualizations informed decision-making, and how effective visual communication can impact how teams understand and leverage data.

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How do you handle conflicting feedback from different stakeholders?

Demonstrate your interpersonal skills and adaptability when answering this question. Explain your approach to gathering feedback, identifying common ground, and working towards solutions that align with the company’s objectives while keeping open communication with stakeholders.

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Can you discuss a time you used data to solve a problem?

In answering this question, paint a clear picture of the problem, the data you analyzed, the findings, and how those findings translated into actionable recommendations. Aim to connect the result of your analysis to tangible business outcomes, showing your impact.

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What approaches do you use to stay current with industry trends in business analytics?

Outline your strategies for staying up to date with industry trends, whether through professional development courses, attending workshops, following thought leaders on platforms like LinkedIn, or participating in analytics communities. This response will show your commitment to ongoing growth in the field.

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Why do you want to work as a Senior Business Intelligence Analyst at Klaviyo?

Express your passion for Klaviyo's mission and how it resonates with your personal and professional goals. Share what excites you about the opportunities at Klaviyo, particularly how the company's focus on data-driven insights can help guide your career in a meaningful direction.

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Klaviyo is a global technology company committed to providing a marketing automation platform, used primarily for email marketing and SMS marketing by approximately 143,000 e-commerce merchants.

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CULTURE VALUES
Inclusive & Diverse
Diversity of Opinions
Transparent & Candid
Growth & Learning
Customer-Centric
Mission Driven
Rapid Growth
Work/Life Harmony
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
November 28, 2024

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