As a Customer Support Coordinator at Justworks, your key responsibilities will include crafting outbound communications to customers, addressing inquiries regarding benefits and payroll, troubleshooting issues, and relaying customer feedback to the Product team. You'll also manage queues of open issues and contribute to projects that improve customer experience and operational efficiency. Your ability to communicate effectively and problem-solve will ensure that our clients receive timely and effective support.

To apply for the Customer Support Coordinator role at Justworks, you should have at least two years of experience in a customer-facing role, preferably in operations. Strong written and verbal communication skills are essential, along with the ability to handle challenging situations with empathy. A background in HR, PEO, or small business experience would be beneficial, and proficiency in a second language, such as Spanish, is a plus.

The work culture at Justworks is welcoming, supportive, and casual, fostering an environment where individuals can thrive. By promoting values like camaraderie and openness, Justworks encourages collaboration among employees. As a Customer Support Coordinator, you’ll feel empowered to share ideas and solutions while getting support from your peers and leaders as you help our customers navigate their challenges.

Justworks is committed to the professional development of its employees. As a Customer Support Coordinator, you’ll have opportunities to participate in projects that align with your interests and skills, allowing you to explore different aspects of the business while enhancing your expertise. With support from mentors and continuous learning programs, you can expect to develop meaningful career paths at Justworks.

In the role of Customer Support Coordinator at Justworks, you’ll utilize various communication tools and customer relationship management (CRM) systems. These tools help you manage customer inquiries, track open issues, and document feedback accurately. Familiarizing yourself with these systems will enable you to respond efficiently and effectively, ensuring customers receive the best support possible.

The Customer Support Coordinator position at Justworks operates on a hybrid model, allowing flexibility in working hours while maintaining alignment with team needs and business processes. Specific hours may vary but are designed to promote a work-life balance that supports both employee well-being and customer satisfaction.

At Justworks, diversity and inclusion are paramount to our culture. We actively celebrate various identities and experiences, ensuring that everyone on the Customer Support Coordinator team feels valued and respected. Our commitment to diversity fosters creativity and innovation, helping us serve our customers better while creating an inclusive workplace.

In responding to this question, highlight a specific situation where you identified the issue clearly, utilized effective communication skills to understand the customer's perspective, and developed a solution that met their needs. Emphasize collaboration with team members for additional insights or resources, demonstrating your consultative approach.

Showcase your organizational skills here. Explain your strategy for assessing the urgency and impact of each request, outlining how you manage your time effectively to address clients in a timely manner. Providing specific examples can help illustrate your methods in action.

Discuss the importance of empathy and active listening in maintaining a positive attitude. Suggest techniques such as taking a deep breath before responding, reframing negative interactions, and finding common ground. Share a personal anecdote to demonstrate your approach practically.

Here, it’s crucial to discuss your listening skills and ability to distill complex topics into understandable terms for your target audience. Provide an example where you successfully translated technical jargon into simple language, so your audience could easily grasp the concepts.

Highlight your passion for helping others and problem-solving. Explain how assisting customers in overcoming challenges brings you satisfaction, and share personal experiences that fueled this motivation. Connecting this to Justworks’ core values will show your alignment with their mission.

Discuss your approach to taking feedback seriously and using it constructively. Share how you would log and categorize feedback accurately and communicate relevant insights to the Product team, showcasing your commitment to continuous improvement.

Your answer should reflect on camaraderie and openness—two key values at Justworks. Share examples of how you’ve contributed to team morale in previous roles and how you’d engage with colleagues to promote a positive and collaborative workplace environment.

Choose a situation in your past roles where you had to quickly adjust your methods in response to changing circumstances. Emphasize quick thinking, flexibility, and a positive attitude while discussing the favorable outcome resulting from your adaptability.

Highlight your methods for double-checking work, such as using checklists or software tools that assist in managing tasks accurately. Share an instance where your attention to detail resolved an issue or provided value to the customer.

Showcase your understanding of Justworks’ values and mission. Articulate how your skills and career goals align with what Justworks stands for, emphasizing your excitement about contributing to a company that helps businesses thrive while supporting a vibrant team culture.