Junior Contact Center Tester

Job Summary

A company is looking for a Junior Contact Center Tester.

Key Responsibilities

• Review requirement and design documentation to develop various types of test scenarios
• Translate test scenarios into detailed test cases and ensure bidirectional requirement traceability
• Execute test cases using MS Excel and collaborate with engineers in defect triage and retesting

Required Qualifications

• 1 year of experience in an IT project testing role
• 1+ years of experience in a contact center with knowledge of fundamental concepts
• Proficiency in MS Excel
• Clearance Type: Secret / Tier 3
• Expected role duration: until 5/26