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Inbound Sales Development Representatives - Mexico

This opportunity is a hybrid role at JumpCloud®, requiring that you are able to work both on site and remotely in the location specified in the Job Description.


About JumpCloud

JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.


About the Role:

We are seeking a proactive, detail-oriented, and collaborative individual to join our team as an Inbound Sales Development Representative (SDR). Reporting to the SDR Manager, you will be responsible for qualifying inbound leads and creating qualified sales opportunities and generating pipeline for our Account Executives. We’re looking for someone with a drive to engage with prospects, understand their needs, and effectively communicate how JumpCloud can provide value. 


The ideal candidate for this position should possess some sales experience, exceptional organizational abilities, outstanding interpersonal skills, the ability to multitask effectively, strong time management skills, and a willingness to roll your sleeves up and get things done. 


What You’ll Do (but not limited to):
  • Receive and evaluate Marketing Qualified Leads (MQLs)
  • Qualify and convert to Sales Qualified Leads (SQLs)
  • Successfully hand these leads off to Account Executives to create the pipeline that fuels new business generation
  • Conduct outreach to warm and cold leads email, phone calls, Linkedin and more
  • Create and personalize email outreach sequences and call scripts
  • Partner with SDR Managers and Account Executives to develop outreach strategies


Your Qualifications:
  • Quick learner, capable of digesting both technical product knowledge and complex process requirements
  • Self-starter and hard worker with an entrepreneurial work ethic
  • Inquisitive mind, desire to learn and hunger for constructive feedback
  • Excellent interpersonal skills, including the ability to interact with individuals at all levels of the JumpCloud organization as well as our prospective customers
  • Written and spoken English proficiency required
  • This is an in-office role and your physical presence is required in our workspace
  • 1 year of professional experience preferred (SaaS, retail, customer service, education, etc.)


#LI-OS1


Where you’ll be working/Location:


This role is hybrid in the country of Mexico. You must be located in and authorized to work in Mexico to be considered for this role.


This hybrid role is based in the Mexico City metro area and requires team members to spend a few days each week in the office. You are able to work remotely when not in the office.


Language:

JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.


Why JumpCloud®? 

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  


One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO


Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.  Please note JumpCloud® is not accepting third party resumes at this time.   


JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


Scam Notice:

Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.


All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line "Scam Notice"

 

#LI-Remote #BI-Remote

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What You Should Know About Inbound Sales Development Representatives - Mexico, JumpCloud

Joining JumpCloud® as an Inbound Sales Development Representative in Mexico City is an exciting opportunity to be part of a dynamic team that's revolutionizing the way identities, devices, and access are managed globally. In this hybrid position, you’ll work both remotely and on-site, giving you the flexibility to enjoy the best of both worlds. At JumpCloud®, we pride ourselves on enabling IT teams and Managed Service Providers (MSPs) to empower their users with secure work options, regardless of the device—Windows, Apple, Linux, or Android. As an SDR, your main focus will be to qualify inbound leads, turning them into lucrative sales opportunities. You will be the spark that fuels our sales pipeline, conducting outreach and crafting personalized communication strategies. Ideal candidates will thrive in a collaborative atmosphere and possess a drive to engage prospective customers by understanding their needs. Your creativity will shine as you develop outreach strategies while working closely with SDR Managers and Account Executives. If you are a self-starter with a passion for sales and a knack for relationship building, let’s make great things happen at JumpCloud® together!

Frequently Asked Questions (FAQs) for Inbound Sales Development Representatives - Mexico Role at JumpCloud
What is the role of an Inbound Sales Development Representative at JumpCloud®?

An Inbound Sales Development Representative at JumpCloud® plays a vital role in qualifying leads and generating sales opportunities for our Account Executives. This involves reaching out to both warm and cold leads and understanding their needs to demonstrate how JumpCloud can benefit them.

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What qualifications are needed to become an Inbound Sales Development Representative at JumpCloud®?

To be considered for the Inbound Sales Development Representative position at JumpCloud®, candidates should have at least one year of sales experience, exceptional organizational abilities, strong interpersonal skills, and a willingness to take initiative and learn. Fluency in written and spoken English is required as well.

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What does a typical day look like for an Inbound Sales Development Representative at JumpCloud®?

A typical day for an Inbound Sales Development Representative at JumpCloud® involves evaluating marketing qualified leads, reaching out to prospects through various channels, and working closely with the sales team to ensure a seamless handoff of leads. You’ll be actively engaging with prospects and strategizing on outreach techniques.

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Can the Inbound Sales Development Representative role be done remotely at JumpCloud®?

The Inbound Sales Development Representative role at JumpCloud® is hybrid, meaning you can balance working in the office and remotely. You'll be required to be onsite a few days a week, allowing for collaboration while also having the flexibility to work from home.

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What is the company culture like at JumpCloud® for Inbound Sales Development Representatives?

JumpCloud® fosters a supportive and inclusive company culture where Inbound Sales Development Representatives are encouraged to share their ideas and approaches. Our core values emphasize building connections and supporting each other, ensuring that all team members feel welcomed and valued.

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What kind of training is provided for Inbound Sales Development Representatives at JumpCloud®?

Inbound Sales Development Representatives at JumpCloud® receive comprehensive training that covers product knowledge, sales techniques, and outreach strategies. This investment in training equips you with the skills needed to succeed and grow within the company.

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How does JumpCloud® support the growth of its Inbound Sales Development Representatives?

JumpCloud® actively supports the growth of its Inbound Sales Development Representatives by providing mentorship from experienced SDR Managers, opportunities for feedback, and pathways for career advancement within the sales team.

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Common Interview Questions for Inbound Sales Development Representatives - Mexico
What strategies do you use to qualify leads as an Inbound Sales Development Representative?

When qualifying leads, I focus on understanding their needs through thorough research and initial conversations. I ask open-ended questions to uncover pain points and assess if JumpCloud® can provide a solution that aligns with their requirements.

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Can you describe a successful outreach email you’ve crafted?

Certainly! A successful outreach email I crafted began with a personalized greeting that mentioned the prospect’s recent accomplishment, followed by a brief introduction to JumpCloud®. I highlighted how our platform could directly address their specific challenges, concluding with a strong call-to-action for a meeting.

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How do you manage your time effectively as an Inbound Sales Development Representative?

I prioritize my tasks by creating a daily schedule that includes both lead follow-ups and prospecting time. I use tools to keep track of my interactions and maintain organized records, ensuring I allocate time for prospect research, emails, and calls adequately.

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What role does teamwork play in the Inbound Sales Development Representative position?

Teamwork is crucial in the Inbound Sales Development Representative role. Collaborating with SDR Managers and Account Executives allows us to develop effective outreach strategies, share insights, and ensure leads are transitioned smoothly into the sales pipeline.

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How do you handle rejection in sales?

Handling rejection is part of the sales process. I focus on learning from each interaction, asking for feedback when possible, and maintaining a positive attitude. It helps to view rejection as an opportunity for improvement rather than a setback.

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Describe a time when you successfully turned a cold lead into a sales opportunity.

I reached out to a cold lead by first doing detailed research on their company. After identifying their potential needs, I sent a targeted email and followed up with a phone call, during which I aligned our solutions with their goals. This led to a scheduled demo, effectively converting the lead into an opportunity.

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What tools do you find most effective for sales outreach?

I find CRM tools like Salesforce invaluable for tracking interactions, while outreach platforms for email campaigns, like HubSpot, help me personalize my messaging efficiently. LinkedIn is also a fantastic resource for connecting with leads and nurturing relationships.

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How do you think customer needs are changing in the SaaS industry?

Customer needs in the SaaS industry are evolving toward more integrated solutions and flexibility. Customers want platforms that simplify processes, enhance security, and enable seamless remote work experiences. Being aware of these trends allows me to address their needs more effectively.

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How do you personalize your outreach to different leads?

I personalize my outreach by researching each lead's background, interests, and business. Tailoring my messages to reflect their pain points or objectives resonates more with prospects, making them feel understood and valued, thereby increasing response rates.

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What do you know about JumpCloud® and its offerings?

JumpCloud® is transforming identity and access management through its open directory platform, enabling IT teams to manage users and devices securely across various operating systems. I appreciate how JumpCloud® allows organizations to streamline their operations and provide flexibility for their users.

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JumpCloud’s mission is to Make Work Happen®. That means empowering IT admins and connecting users to the IT resources they need via one secure identity, through a cloud directory service. Our guiding light is our customer. We work every day to mak...

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Full-time, hybrid
DATE POSTED
November 25, 2024

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