Customer Success Manager, Public Sector - (Remote - US)

Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Customer Success Manager, Public Sector in USA.

In this role, you will play a key part in helping public sector customers maximize their use of data science solutions, focusing on Posit’s professional products. Your primary objective will be to drive customer retention and adoption by understanding and addressing the specific needs of public sector clients. You’ll collaborate with internal teams to ensure the successful delivery of services and product implementations, act as a trusted advisor to customers, and promote the continuous use of Posit’s solutions across their organizations.

Accountabilities:

• Engage with public sector customers to ensure successful onboarding and ongoing use of Posit’s products, facilitating their journey to data science excellence.
• Manage the renewal process and collaborate with resellers to ensure customer satisfaction and retention.
• Partner closely with sales teams to identify opportunities for account growth and product expansion.
• Educate customers and key decision-makers on product features, adoption trends, and value, ensuring they get the most out of their solutions.
• Act as the voice of the customer, providing feedback to product teams to inform future product developments and enhancements.
• Collaborate with cross-functional teams, such as Solutions Engineering and Technical Support, to address customer issues and optimize the user experience.

• Previous experience in a similar customer success or account management role, especially with public or government entities.
• Proficiency in using tools like Salesforce, Google Suite, Outreach, Scratchpad, and Confluence for tracking and managing accounts.
• A strong understanding of R and Posit’s professional products or a keen interest in transitioning into a data-science-oriented role.
• A track record of successfully meeting goals and exceeding expectations.
• Excellent communication skills, with the ability to engage with stakeholders at various organizational levels and in different communication settings.
• Ability to thrive in a collaborative team environment, bringing thoughtfulness and empathy to all customer interactions.
• Familiarity with analytics tools or experience with other analytic software like Python, MATLAB, SAS, or SPSS is a plus.

• Competitive salary and comprehensive benefits package.
• 100% of medical, dental, and vision premiums covered for employees and their families.
• Fertility and gender-affirming healthcare options.
• Access to mental health and wellness benefits through Ginger, including services for teen family members.
• Gender-neutral paid parental leave, covering all new parents, including foster and adoptive parents.
• 401(k) plan with employer match after six months.
• Annual profit-sharing bonus based on company performance.
• $400 monthly coworking space reimbursement, or flexibility to work remotely.
• Flexible work environment with generous PTO (minimum of four weeks per year) and 13 paid holidays.
• $1,800 initial deposit to a Lifestyle Savings Account, plus quarterly stipends for professional development, wellness, and remote work expenses.
• A commitment to diversity, offering a welcoming and inclusive environment where all perspectives are valued.

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

·         If you are among the top 5 candidates, you will be notified within 7 days.

·         If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

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