Operations Support Coordinator & Receptionist

About JMAC Lending:

With over 25 years of experience, JMAC Lending has been dedicated to enhancing the client experience through our cutting-edge products, outstanding service, and unwavering support. We are committed to empowering our partners and driving business growth together. Our culture is centered around exceeding current market options, making us the preferred lender for our clients. Our team boasts impressive credentials and engages in continuous learning, ensuring a perfect blend of knowledge and expertise. Built on a foundation of ethical integrity, our company efficiently and skillfully delivers competitive product pricing for both wholesale and correspondent lending, prioritizing our clients' needs.

The Opportunity:

This role offers essential clerical assistance to clients, staff, and the overall daily operations. As the initial point of contact for visitors and callers, you'll play a key role in ensuring a positive and inviting experience. Your contributions will be vital in shaping a strong first impression of our organization and enabling seamless communication.

This is a Full-Time/On-site opportunity offering competitive pay ranging from $20-$21 per hour.

Key Responsibilities:

Support Underwriting department with clerical tasks

• Engaging in verbal confirmations of employment
• Requesting supporting documentation: soft pulls, SSA, and 4506
• Handling adverse action requests

Provide administrative assistance within the office to support daily operations

• warmly welcome clients and visitors at the Reception desk
• ensure that only authorized individuals gain access to the JMAC offices
• manage multiple phone lines, directing callers to the right department or employee
• collect, sort, and distribute incoming mail efficiently
• deliver courier packages to the designated departments, such as closing documents
• input mail and package details into the system when necessary, including quality control documents
• prepare and dispatch outgoing mail ahead of courier and USPS pickup times, including first payment letters, transfer letters, and hazard insurance letters
• maintain an organized visitor log book

• A High School Diploma or equivalent is a must.
• We’re looking for candidates with at least 1-2 years of relevant work experience.
• Exceptional written and verbal communication skills are essential.
• Collaboration and professionalism are key in our fast-paced production setting.
• A keen eye for detail, along with strong organizational and communication abilities, is vital.
• Ability to thrive under pressure and meet tight deadlines is needed.
• We value team players who can prioritize tasks and adapt to changing business demands.
• Flexibility in handling shifts in assignments and responsibilities in a dynamic workplace is important.
• Proficient PC skills are required, including a solid understanding of Microsoft Office Word and Excel.
• A commitment to delivering outstanding customer service is essential.

• Comprehensive Health Care Plan covering medical, dental, and vision
• Life Insurance options including basic coverage, voluntary plans, and AD&D
• Generous Paid Time Off for vacations and holidays
• Retirement Plan with 401k options
• Short Term & Long Term Disability coverage
• Family Leave benefits for that much-needed time off
• Access to Wellness Resources to support your overall well-being

JMAC Lending, Inc. is an Equal Employment Employer. We are committed to workforce diversity. Qualified applicants will receive consideration without regards to age, race, religion, sex, sexual orientation, gender identity or national origin.

DISCLAIMER: JMAC Lending is an evolving company. As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.