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Job details

Customer Experience Coordinator

Ironwear is an established and growing safety solution provider. For over 30 years we have manufactured, developed, and reengineered Personal Protective Equipment (PPE) for all industrial markets around the globe. The Customer Experience Coordinator will assist as a direct link between the Customer, Account Managers, and internal personnel. The position includes a limited sales capacity, maintaining customer relationships, providing ongoing support, addressing various customer needs, addressing inquiries regarding products, and helping them make informed decisions about products to purchase. At times, this position includes filling in for other members of the team and occasionally taking part in extra tasks as needed.

Responsibilities:

  • Help answer incoming telephone calls.
  • Check incoming orders and present them to processing.
  • Assist customers with product inquiries about inventory, pricing, incoming orders, back orders, and returned goods.
  • Attempt to ‘add-on’ products as appropriate, when discussing orders with customers.
  • Call customers as needed about orders being discussed.
  • Verify with the administrative processor on details of the order to ensure a smooth order process: price validation, shipping arrangements, approved product substitution, and product requirements.
  • Send upon request an acknowledgment to the customer via email or phone with updates on order fulfillment and delivery.
  • Address any customer issues or complaints with the Account Manager
  • Process all paperwork for customer RGAs.

Required Skills/Abilities:

  • Superior verbal and written communication skills.
  • Proficient in Microsoft Office Suite.
  • Ability to compile, analyze, and communicate data.
  • Organized and detail oriented.
  • Strong interpersonal skills.

Education and Experience:

  • High school degree or GED required.
  • A minimum of two year’s related experience

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.

What’s In it for You!

  • Career growth & development
  • Competitive Compensation Plan
  • Group benefits including medical, dental, and vision benefits with 100% premiums paid by Ironwear
  • Paid Time Off
  • Paid Holidays
  • 401k with company match
Ironwear Glassdoor Company Review
1.0 Glassdoor star icon Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
Ironwear DE&I Review
3.37 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
CEO of Ironwear
Ironwear CEO photo
Marvin Maltz
Approve of CEO

Average salary estimate

$52500 / YEARLY (est.)
min
max
$45000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

MATCH
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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
December 1, 2024

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