RECEPCIONIST

RESPONSIBILITIES

• Greet and Welcome Visitors: Create a warm and professional first impression by greeting all visitors and directing them to the appropriate person or meeting room.
• Maintain Front Desk Operations: Ensure the reception and meeting room area remains tidy and presentable, equipped with all necessary materials.
• Manage Phone Lines: Answer, screen, and forward incoming calls promptly, taking accurate messages as necessary.
• Serve visitors during meetings, provide coffee breaks and organize small internal meetings.
• Coordinate Mail and Deliveries: Receive, sort, and distribute daily mail and deliveries to relevant personnel.
• Administrative Support: Provide clerical support such as scheduling meetings, booking conference rooms, maintaining visitor logs, and assisting in documentation and filing.
• Visitor and Security Management: Issue visitor passes and manage visitor records in compliance with security protocols. 
• Assist with Office Supplies: Monitor and order office supplies to ensure the office runs efficiently.
• Handle Inquiries: Address and resolve basic queries from visitors, clients, and staff or refer them to the relevant person or department.
  
  

REQUIREMENTS

• High school diploma or equivalent.
• Previous experience in a receptionist, front desk or customer service role.
• Strong communication skills and professional phone etiquette.
• Excellent organizational abilities and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with office equipment.
• Ability to multitask and prioritize in a fast-paced environment.
• Friendly, approachable and people focused.
• Discretion in handling confidential information.
• Bilingual in Portuguese and English.