Integration Support Analyst

Job Summary

A company is looking for an Integration Support Analyst to ensure seamless API integrations for enterprise clients.

Key Responsibilities

• Lead technical troubleshooting efforts for enterprise integration issues, ensuring solutions are delivered within SLA timeframes
• Manage the onboarding process for new enterprise accounts and serve as the first line of support
• Develop monitoring dashboards to track API performance and collaborate with engineering teams on complex integration issues

Required Qualifications

• BS in Computer Science, Software Engineering, or related field (equivalent experience considered)
• 5+ years of technical support experience with enterprise-level integrations
• Strong proficiency in Python programming and API interactions
• Demonstrated experience with RESTful APIs, JSON, SQL, and web services
• Experience working within strict SLA environments