Insurance Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative FWS.

Key Responsibilities

• Deliver exceptional customer service while ensuring compliance with legal requirements
• Respond to customer inquiries regarding insurance matters through various communication channels
• Document customer interactions and escalate unresolved issues for further support

Required Qualifications, Training, and Education

• 1-3 years of customer service experience, preferably in a call center environment
• Intermediate computer skills and ability to navigate multiple systems simultaneously
• Experience with Microsoft Office suite preferred
• High School Diploma or equivalent required; licensing may be necessary
• 1 year of experience in insurance or a related field preferred