Operations Team Lead - Night shift

An Operations Team Lead at Ingram Content Group is responsible for overseeing the workflow within the production environment, leading associates in their daily tasks, and ensuring that all quality and productivity standards are met. They act as a key contact for any production system issues and are essential to maintaining operational efficiency.

The Operations Team Lead position at Ingram Content Group operates on the night shift, specifically from Wednesday through Friday, 7pm to 7am, plus every other Saturday. This unique schedule allows for a favorable work-life balance while ensuring the production team is always adequately supported.

To apply for the Operations Team Lead position at Ingram Content Group, candidates should have a high school diploma or equivalent, at least one year of experience with PC-based applications, experience in a production environment, and be physically capable of completing various manual tasks required in the role.

Ingram Content Group offers a highly competitive benefits package for the Operations Team Lead, including medical and prescription drug plans, 401K matching, vacation days and sick days, tuition reimbursement for continued education, discounts on books, and volunteer opportunities. Most benefits start from day one of employment!

Yes, there is excellent growth potential within the Operations Team Lead role at Ingram Content Group. The company encourages career advancement, providing opportunities for further training and development to help you progress in your career journey.

The primary responsibilities of the Operations Team Lead at Ingram Content Group include training and developing hourly associates, ensuring quality and productivity standards are met, coordinating workflow activities, and being the contact for production systems issues while enhancing overall operational efficiency.

Ingram Content Group prioritizes safety within the workplace by implementing comprehensive training and education programs, accident prevention measures, and promoting a culture of safety within the production environment, ensuring all employees, including the Operations Team Lead, can work safely and effectively.

When answering this question, provide a clear overview of your previous roles, emphasizing specific tasks and technologies you worked with. Detail how your experience contributes to operational efficiency and connects with Ingram Content Group's goals to enhance productivity.

Discuss your approach to conflict resolution, focusing on proactive communication, listening to all parties, and fostering a collaborative environment. Highlight an example where you successfully resolved a conflict that led to improved team dynamics.

Share your systematic approach to training, which may include creating a structured training plan, using engaging methods, and gathering feedback from new hires to ensure they feel supported and capable in their new roles.

Explain how you assess task urgency and importance, use tools and strategies to organize work effectively, and communicate priorities clearly to your team, ensuring everyone stays focused and productive.

Showcase your background in identifying inefficiencies and implementing process improvements, discussing specific examples where your initiatives led to enhanced operations or productivity in previous positions.

Detail your method for maintaining quality standards, which could include regular inspections, training associates on quality assurance processes, and utilizing metrics to track performance and address any concerns quickly.

Provide a story that illustrates your leadership capabilities, detailing the goal, the challenges faced, and how your guidance and support enabled the team to achieve success. Focus on the positive outcomes resulting from your leadership.

Discuss the importance of safety culture, describe training initiatives you've led, and give examples of safety practices you’ve implemented in past roles to ensure a secure work environment for your team.

Share your insights on essential qualities such as effective communication, problem-solving abilities, adaptability, and strong leadership skills that resonate with Ingram Content Group's values and mission.

Reflect on your passion for the role and the organization's mission, connecting how your values align with Ingram Content Group’s commitment to excellence in production and serving the community, especially through a focus on reading and education.