Provider Engagement Specialist III
Who We Are
We are Imagine Pediatrics, an innovative, tech-enabled, pediatrician-led medical group that helps children with special health care needs get the quality 24/7 care and support they deserve, right from home. Energized by our mission to reimagine pediatric health care together, we improve the health and lives of children special health care needs by breaking down the barriers that stand between families and the quality care their children need. We are committed to do better for them: To put their best interests in the front of our minds and center of our hearts and channel that passion every day to boldly remove these barriers.
By partnering with parents, caregivers, providers, community resources, and health plans, we provide these children with more access to virtual-first and in-home medical, behavioral, and social care and empower them and their families to get the unwavering 24/7 support they deserve. We don’t replace a child's existing care team. Instead, we work with them to give every patient an expanded layer of support by delivering unlimited virtual-first and in-home care, day and night. Every step toward that goal, we take with equal parts compassion and creativity. Together, we’re always reaching for the profound impact that we know we can and must make.
Every day we boldly challenge old approaches and seek out new and better ways to improve the health and lives of children with special health care needs. We know we can’t solve every challenge in the lives of these kids, but we can work tirelessly to give them, their families, and other caregivers the help and relief they need, right when they need it. We know a better approach to pediatric health care is within reach, and we are committed to seizing it today.
The primary location for this role is the Greater New York Area. Travel is estimated to be 50% of primarily day trips in the Greater New York Area and expected schedule requirements are Monday to Friday, 8:00 am - 5:00 pm ET with some weekends for conferences and/or events. Bilingual in Spanish highly preferred for this role but not required.
What You’ll Do
As a Provider Engagement Specialist III (PES) you will work collaboratively with providers in markets where Imagine Pediatrics is contracted to further our mission of increasing safe days at home by delivering care for medically complex children. As part of the Network Development team, you will develop and manage positive, long-term relationships with physicians and groups serving specialty populations. You will serve as an ambassador and representative of Imagine Pediatrics in your territory with the goal of enrolling eligible patients and their families in Imagine Pediatrics' app-based care model. In addition, you will:
- Manage provider relationships and drive engagement within your assigned territory or specific market and/or focus on a specialized population.
- Execute strategic initiatives, including supporting providers, coordinating events, and addressing day-to-day operational needs and decisions.
- Act as the primary point of contact for providers and community organizations in your territory.
- Provide input on central engagement strategies from on-the-ground experience.
- Independently handle day-to-day challenges and decision-making and work with the Director on broader, systematic challenges.
- Work closely with providers, care teams, and local community organizations to drive brand recognition.
- Identify additional engagement opportunities by independently pulling data from Tableau to share with PCPs.
- Mentor and support new and associate-level team members
- Meet and exceed established monthly engagement targets
- Travel within territory as well as within market for team member support and relationship builds. Travel expected 75% of the time.
- Independently develop and maintain relationships with health plans
What You Bring & How You Qualify
First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support they deserve.
- Dynamic personality and a knack for developing good interpersonal relationships
- Comfort with scientific terminology and ability to seamlessly move through various medical environments, such as hospitals, doctors' offices and pharmacies.
- Familiarity with several types of providers (e.g., Physicians, Physician Assistants, Nurse Practitioners); pediatrics preferred, but not required
- 6+ years of related experience in sales, direct marketing, or customer service in a medical or healthcare field
- Proficient in Microsoft Excel, Word, and PowerPoint required; proficiency with Customer Relationship Management (CRM) software preferred
- Access to reliable transportation
What We Offer (Benefits + Perks)
The role offers a base salary range of $75,000 - $90,000 in addition to an annual bonus incentive, competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.
We provide these additional benefits and perks:
- Competitive medical, dental, and vision insurance
- Healthcare and Dependent Care FSA; Company-funded HSA
- 401(k) with 4% match, vested 100% from day one
- Employer-paid short and long-term disability
- Life insurance at 1x annual salary
- 20 days PTO + 10 Company Holidays & 2 Floating Holidays
- Paid new parent leave
- Additional benefits to be detailed in offer
What We Live By
We’re guided by our five core values:
- Children first. We put the best interests of children above all. We are uncompromising in our commitment to improving the lives of children and families by bringing the best care to them.
- Earn trust. We cherish the trusting relationships we build with the children and families we serve, our partners, and each other. We seek first to understand and speak honestly.
- Innovate today. We refuse to accept the way things have always been done. Children and families are waiting for our help and their bravery demands that we relentlessly challenge assumptions to develop new approaches.
- Embrace humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to learn and grow stronger.
- One team, diverse perspectives. We work alongside families as one team towards a shared purpose. We champion diversity and acknowledge the contributions of others.
We Value Diversity, Equity, Inclusion and Belonging
We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
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We are on a mission to reimagine pediatric health care for the better, so that children with medical complexity and special health care needs can spend less time in the hospital and more time at home and in their communities. Our multidisciplin...
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