Job details

Operational Excellence Analyst

The Opportunity

The Operational Excellence Analyst is a supporting role within Agency Business Services (ABS) that will be a resource for all data, administrative, and operational excellence initiatives. The role will serve as an administrator of service team workflows, Standard Operating Procedures (SOPs), and carrier automation management. Administration will include maintenance of documentation, adoption/utilization analytics, download management, and reporting to managers and stakeholders as directed. As an integral member of the Operational Excellence group, the Service OpEx Analyst will aid in driving efficiencies and consistencies in delivering service standards in “the Hylant Way”.

In This Role You Will Execute On:

Support and administer reviewing / auditing for adoption and utilization of current workflows and Standard Operating Procedures. This could include managing reports, monitoring dashboards and assisting in engagement with Data Solutions team (and others) to develop measurement tactics
Support and assist with administration of “desk audits” to spot check as directed
Assist with review / updates of workflows and/or SOPs to maintain accurate, up-to-date documentation for ‘end user’ use and Leadership / Stakeholder discussions, as directed by Op-Ex team members
Assist in monitoring and redefining, as needed, the metrics and indicators by which workflow & standards compliance will be measured
Maintain the cadence and process by which workflow & standards compliance will be assessed
Administer and support necessary work for scorecards, audit logs, and results reporting
Support review of Help Desk Incidents to aggregate and report on trends / needs in relation to workflow or standards training or education
Support review of Help Desk Incidents (and other sources) to aggregate and manage list of optimization opportunities / priorities
Actively engage as a member of ABS team to stay in alignment with organizational goals, ensuring both optimization and feasibility
Aid the Data Solutions group in maintaining a high level of integrity by effectively processing and overseeing the transfer of data and documentation through carrier interface.
Act as a dedicated ABS support person to multiple business units leveraging carrier automation
Assist with ABS support ticket triage and resolution, as it pertains to Hylant workflows & standards and best practices, as necessary and appropriate

In This Role You'll Need:

Bachelor’s degree, a minimum of 1-3 years work experience, or adequate combination of both.
Knowledge of insurance operations and industry standards is helpful
Experience using Applied Epic and suite of applications for P&C and EB insurance operations preferred
High proficiency with Microsoft Products, especially Excel
Strong customer service skills
Strong verbal and written communication skills
Excellent planning, organizational and time management skills
Excellent analytical and interpersonal skills
Flexibility and creativity for developing business solutions
Ability to collaborate effectively within the department, as well as cross-functionally within the organization

Why Hylant?

A multi-year recipient of Best Places to Work in Insurance, Hylant is a full-service insurance brokerage with over 20 offices in over eight states. And since the founding of our family-owned business over 85 years ago, we made a promise to strengthen and protect the businesses, employees and communities of our client family by embracing them as our own. We’re more than an insurance brokerage firm and you’re more than a client, employee or neighbor. You’re family. And that’s just the way we treat you.

Hylant is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, marital status, sex, age, color, religion, national origin, Veteran status, disability or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know. Hylant participates in E-Verify.

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Hylant Glassdoor Company Review

4.3

Hylant DE&I Review

4.5

CEO of Hylant

Bubba Berenzweig

Approve of CEO

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Operational Excellence Analyst, Hylant

If you’re looking to launch your career as an Operational Excellence Analyst, Hylant offers an incredible opportunity to be a key player in our Agency Business Services (ABS) team. In this role, you’ll dive into data, administrative duties, and operational excellence initiatives that are essential to our business. You’ll take on the important task of managing service team workflows and our Standard Operating Procedures (SOPs), ensuring everything runs smoothly and meets our high standards. Enjoy the flexibility of working remotely as you provide support through analyses, audits, and documentation maintenance while collaborating with various departments. Your contribution will drive efficiencies in our operations, enhancing service delivery according to

Frequently Asked Questions (FAQs) for Operational Excellence Analyst Role at Hylant

What does an Operational Excellence Analyst do at Hylant?

An Operational Excellence Analyst at Hylant plays a vital role in supporting and administering various data and operational initiatives. They manage workflows and standard operating procedures, conduct audits, and generate reports to enhance efficiency. By engaging with other teams, they help drive improvements in service delivery, making sure that Hylant's standards are met consistently.