Senior Manager Operational Excellence

Who we are

Gatik, the leader in autonomous middle-mile logistics, is revolutionizing the B2B supply chain with its autonomous transportation-as-a-service (ATaaS) solution and prioritizing safe, consistent deliveries while streamlining freight movement by reducing congestion. The company focuses on short-haul, B2B logistics for Fortune 500 retailers and in 2021 launched the world’s first fully driverless commercial transportation service with Walmart. Gatik's Class 3-7 autonomous trucks are commercially deployed across major markets, including Texas, Arkansas, and Ontario, Canada, driving innovation in freight transportation. 

The company's proprietary Level 4 autonomous technology, Gatik Carrier™, is custom-built to transport freight safely and efficiently between pick-up and drop-off locations on the middle mile. With robust capabilities in both highway and urban environments, Gatik Carrier™ serves as an all-encompassing solution that integrates advanced software and hardware powering the fleet, facilitating effortless integration into customers' logistics operations. 

About the role

We are seeking skilled and highly motivated individuals to improve our operations team and to support all AV deployments in our markets. You will report into the Senior Manager Operations and enable the local markets through process standardization, data analyses and functional expertise.

This position is salaried and is onsite at our Mountain View location California.

As the Senior Manager Operational Excellence, you will define processes, provide strategic direction, monitor performance of our fleet and identify areas for efficiencies across all operational sites in the US and Canada. The ideal candidate will have a track record of significant achievements, tremendous drive, and a willingness to roll up their sleeves. 

What will you do

• Lead the centralization of operational processes and systems, creating a framework that supports all operational units across the organization.
• Develop and implement data infrastructure and analytics tools to enhance transparency in forecasting, reporting, and decision-making at all organizational levels.
• Empower the Senior Manager Operations by providing strategic support, resources, and guidance to ensure alignment and efficiency in operational initiatives.
• Collaborate with supporting functions (e.g., Finance, HR, Engineering) to design and optimize processes that enhance cross-departmental efficiency and communication.
• Standardize and streamline Standard Operating Procedures (SOPs) to ensure consistency, repeatability, and compliance across all operations.
• Establish scalable processes and frameworks that can be effectively implemented in new locations or business units, facilitating rapid and efficient expansion.
• Drive continuous improvement initiatives by identifying inefficiencies, proposing solutions, and overseeing the implementation of process enhancements.
• Foster a culture of efficiency, accountability, and innovation within the central operations team and across the organization.

What we're looking for

• Bachelor’s Degree or higher in Business Administration, Management, or a related field, or equivalent work experience.
• 10+ years of experience in central or shared services operations management within a medium to large organization.
• Proven track record in centralizing operational functions and implementing standardized processes across multiple departments or locations.
• Extensive experience with data analytics, forecasting, and building data-driven operational strategies.
• Strong background in collaborating with various supporting functions, enhancing overall organizational efficiency.
• Experience in the transportation, logistics, or related industry with a focus on centralized operations and scalability.
• Exceptional ability to communicate complex operational strategies to diverse audiences, including executive leadership and cross-functional teams.
• Demonstrated success in building and leading high-performing central operations teams, fostering professional growth and operational excellence.
• Proficiency with advanced data analysis tools and software, facilitating informed decision-making and transparency.
• Strategic thinker with the ability to execute tactically, navigating between high-level planning and detailed implementation.
• Experience in fast-paced, high-growth environments, with a focus on establishing scalable and repeatable operational processes.

At Gatik, you'll be at the forefront of autonomous logistics, ensuring the safety of our drivers and the success of our mission to deliver goods safely and efficiently. If you're passionate about safety, compliance, and making an impact in a fast-paced, innovative environment, we’d love to hear from you!

More about Gatik

Founded in 2017 by experts in autonomous vehicle technology, Gatik has rapidly expanded its presence to Mountain View, Dallas-Fort Worth, Arkansas, and Toronto. As the first and only company to achieve fully driverless middle-mile commercial deliveries, Gatik holds a unique and defensible position in the AV industry, with a clear trajectory toward sustainable growth and profitability.

We have delivered complete, proprietary AV technology - an integration of software and hardware - to enable earlier successes for our clients in constrained Level 4 autonomy.  By choosing the middle mile – with defined point-to-point delivery, we have simplified some of the more complex AV challenges, enabling us to achieve full autonomy ahead of competitors. Given extensive knowledge of Gatik’s well-defined, fixed route ODDs and hybrid architecture, we are able to hyper-optimize our models with exponentially less data, establish gate-keeping mechanisms to maintain explainability, and ensure continued safety of the system for unmanned operations.

Visit us at Gatik for more company information and Careers at Gatik for more open roles.

Notable News

• Forbes: Forget robotaxis. Upstart Gatik sees middle-mile deliveries as the path to profitable AVs
• Tech Brew: Gatik AI exec unpacks the regulations that could shape the AV industry
• Business Wire: Gatik Paves the Way for Safe Driverless Operations (‘Freight-Only’) at Scale with Industry-First Third-Party Safety Assessment Framework
• Auto Futures: Autonomous Trucking Group Gatik Secures Investment From NIPPON EXPRESS HOLDINGS
• Automotive News: Gatik foresees hundreds of self-driving trucks on road soon, and that's just the beginning
• Forbes: Isuzu And Gatik Go All In To Scale Up Driverless Freight Services
• Bloomberg: Autonomous Vehicle Startup Takes Off by Picking Off Easier Routes
• Reuters: Driverless vehicles on limited routes bump along despite US robotaxi scrutiny

Taking care of our team

At Gatik, we connect people of extraordinary talent and experience to an opportunity to create a more resilient supply chain and contribute to our environment’s sustainability. We are diverse in our backgrounds and perspectives yet united by a bold vision and shared commitment to our values. Our culture emphasizes the importance of collaboration, respect and agility.

We at Gatik strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that together we can do great things. We are committed to an inclusive and diverse team. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.