People Business Partner

About HighLevel:

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles  around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases. 

You have experience supporting Customer Success and Customer Support teams in SaaS or enterprise organizations. You understand the fast-paced nature of high-growth companies and can balance the priorities of people and business. You are proactive, data-driven, and adept at influencing leadership while ensuring employee success and engagement.

About the Role:

As a People Business Partner, you will get an opportunity to work in a remot first global organisation. You will liaison with our Customer Success and Customer Support teams, ensuring the seamless execution of HR programs while driving employee engagement, retention, and performance. You will work closely with business leaders to align people initiatives with business objectives and play an integral role in coaching, talent development, and organizational effectiveness.

Shift: Due to collaborating with and supporting the US Business, candidates will be required to be available during US business hours for team and stakeholder meetings.

• Strategic Business Partnership 
• Serve as a trusted advisor to Customer Success and Customer Support teams, aligning people strategies with business goals.
• Partner with managers to analyse workforce trends and recommend actions to optimize staffing models, shift schedules, and workload distribution etc
• Implement people strategies that improve productivity, quality of performance, and customer experience alignment.
• Leadership Coaching & Talent Development
• Coach and enable leaders on people practices, team effectiveness, and performance management.
• Guide managers through talent development, career growth, and workforce planning.
• People Programs & Operations
• Drive key people initiatives, including performance reviews, rewards, succession planning, and learning & development.
• Collaborate with Centers of Excellence (CoE) to ensure solutions address business needs.
• Employee Experience & Engagement
• Design and execute initiatives relevant for customer-facing teams – Focus on engagement, well-being, and burnout prevention, given the nature of the roles.
• Work with leadership to resolve employee issues while ensuring a positive and compliant workplace environment.
• HR Analytics & Compliance
• Leverage people data insights to drive strategic decision-making on talent, performance, and organizational improvements.
• Ensure compliance with Highlevel’s policies and applicable labor laws.

• Bachelor’s degree in any field; MBA/PGDM in HR is preferred.
• 7+ years experience in the HR domain, with 3+ years of HR Business Partnering experience supporting Customer Success or Customer Support teams in a SaaS or enterprise organization.
• Understanding of customer-facing team dynamics, including high-volume hiring cycles, shift-based work, and performance-based incentives.
• Ability to thrive in a high-growth, fast-paced environment, with a hands-on and adaptable approach.
• Experience optimizing incentive programs (e.g., performance-based bonuses, recognition frameworks) that motivate and retain support professionals.
• Excellent interpersonal and communication skills to interface with all levels of the organization across multiple teams

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way!Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.