Helpdesk Support Technician

Job Summary

A company is looking for a Helpdesk Level 1 Support Technician.

Key Responsibilities

• Address simple technical issues and general inquiries, including password resets and software installation questions
• Escalate complex issues to Tier 2 or Tier 3 support when necessary
• Provide professional and courteous support to end-users via phone and electronic ticket submissions

Required Qualifications, Training, and Education

• Basic technical knowledge with familiarity in using scripts or predefined solutions
• Experience with Office applications
• Experience with Cloud and Remote Desktop technologies
• Experience with ticketing systems
• Legally authorized to work in the United States without sponsorship