Help Desk Consultant

Job Summary

A company is looking for a Functional Help Desk Consultant.

Key Responsibilities

• Triaging and remediating tickets
• Handling ticket escalations
• Generating reports and conducting analysis of Help Desk activities

Required Qualifications

• One or more years' experience supporting software solutions for government
• Experience in developing SQL queries, preferred
• Experience in testing, training, and configuration management
• Experience in functional implementation and/or maintenance of financial system interfaces
• A BA or BS degree, or currently working towards a degree, required