Head of Support - job 1 of 2

Job Summary

A company is looking for a Head of Support (f/m/d).

Key Responsibilities

• Define and drive the vision and strategy for the support team
• Build and scale a high-performing support team through hiring, onboarding, and mentoring
• Own the support tool stack, workflows, and metrics for efficient operations

Required Qualifications and Education

• Experience in building and leading high-performing support teams in B2B SaaS environments
• Strong vision and expertise in customer support practices
• Experience in online marketing with a focus on quality design and UX
• Fluency in German and English
• Ability to innovate with AI and other technologies in support operations