Head of Customer Strategy

Job Summary

A company is looking for a Head of Customer Strategy & Operations.

Key Responsibilities

• Oversee the people, priorities, and performance of the Customer Strategy & Operations function
• Ensure the technical success of all customers throughout their engagement
• Identify product gaps based on customer feedback and communicate these to product and engineering teams

Required Qualifications

• Experience in customer-facing roles such as customer success, support engineering, or product operations
• Strong technical product mindset with the ability to identify product gaps
• Ability to manage multiple tasks and respond quickly to customer needs
• Self-motivated and resourceful with a focus on getting the job done
• Leadership experience with a track record of developing high-performing teams