Associate Access Specialist

Job Summary

A company is looking for an Associate Access Specialist to provide patient and provider support through phone interactions and appointment scheduling.

Key Responsibilities

• Answer calls efficiently and effectively while assisting customers with their requests
• Schedule patient appointments and prioritize health concerns based on urgency
• Document customer information and provide necessary details regarding appointments

Required Qualifications

• High School Diploma or GED
• Minimum of 1 year of relevant work experience
• Basic knowledge of patient scheduling systems and call center etiquette
• Awareness of customer service principles and patient satisfaction processes
• Ability to handle complex situations and make effective decisions