Salesforce Support Engineer - job 1 of 2

Job Summary

A company is looking for a Technical Support Engineer (Remote- US Based).

Key Responsibilities

• Investigate and resolve technical issues involving Salesforce automation and custom frameworks
• Engage with customers to provide technical support and ensure timely issue resolution
• Collaborate with Product and Engineering teams on escalations and root cause analysis

Required Qualifications

• 1-2 years of Salesforce experience in support, development, or admin roles
• 1 year of experience in a Tier 2 support role
• Hands-on experience with declarative tools such as Flows and Process Builder
• Working knowledge of Apex, Triggers, and Lightning Components
• Platform Developer I certification or willingness to obtain within 90 days