Senior Technical Program Manager (Remote)

At HackerRank, a Senior Technical Program Manager plays a crucial role in shaping our content strategy. They collaborate with customers to understand their needs, manage the Subject Matter Expert network for content quality, and drive operational excellence to streamline processes and enable effective technical solutions.

To qualify for the Senior Technical Program Manager position at HackerRank, candidates should have over 5 years of experience in program or product management with a solid technical background. Experience in customer engagement and familiarity with a range of technologies, including front-end and back-end development tools, is essential.

Key technical skills for the Senior Technical Program Manager position at HackerRank include proficiency in technologies such as JavaScript, Python, React, and AWS. Understanding cloud services, DevOps practices, and CI/CD pipelines will also be beneficial in fulfilling the role effectively.

Success for a Senior Technical Program Manager at HackerRank is measured through several indicators, including the effectiveness of customized technical solutions delivered to clients, the expansion of the skills assessed on the platform, and the efficiency and quality of content delivery processes.

HackerRank offers an impressive package of benefits for the Senior Technical Program Manager role, including flexible work hours, professional development reimbursement, wellbeing benefits, insurance for employees and dependents, and unlimited paid time off to ensure a balanced work-life experience.

Yes, the Senior Technical Program Manager role at HackerRank is fully remote within India. This flexibility allows you to work from anywhere while collaborating effectively with a diverse team, fostering a productive work environment.

HackerRank's culture is driven by innovation, collaboration, and a commitment to excellence. As a Senior Technical Program Manager, you will be part of a forward-thinking team that values ownership, creativity, and effective customer engagement, ensuring a rewarding working experience.

Be prepared to discuss your specific roles and responsibilities in previous technical program management positions. Highlight projects where you used your technical skills to drive success, focusing on collaboration with cross-functional teams and ensuring timely delivery of high-quality content.

Explain your approach to prioritizing tasks, utilizing techniques like the Eisenhower Matrix. Discuss how you communicate with stakeholders to set realistic deadlines and ensure alignment on project goals while remaining flexible to changes as necessary.

Share your strategies for gathering customer feedback and understanding their requirements. Discuss how you ensure effective communication and collaboration using tools, demos, or personalized solutions to tailor specific outcomes that meet their needs.

Share a specific example that illustrates your ability to identify a bottleneck, analyze the problem, and implement a solution that led to increased efficiency in content delivery. Emphasize not only the end result but also the process you used to get there.

Inventory the technical tools you are accustomed to, such as GitHub, JIRA, and Confluence. Use examples to explain how each tool has helped you manage projects, collaborate with teams, or enhance productivity in your program management activities.

Discuss your strategies for engaging SMEs, such as regular communication, collaboration on projects, and providing them with opportunities for recognition and contribution. Stress the importance of creating a supportive environment that encourages knowledge sharing.

Describe how you prioritize which skills to expand on the platform by considering industry trends and customer feedback. Discuss your involvement in outreach efforts and how you collaborate with SMEs to create valuable content that meets emerging technology needs.

Explain your methods for reviewing and testing content prior to delivery. Mention any metrics or quality assurance processes you implement, as well as your engagement with SMEs to ensure that the content not only meets internal standards but also resonates with users.

Choose a project that showcases your leadership skills, strategic thinking, and ability to overcome challenges. Provide details about your role, the obstacles faced, the solutions you implemented, and the positive outcomes achieved.

Discuss the challenges you anticipate in this role, such as managing stakeholder expectations, adapting to rapidly changing technologies, or scaling larger projects. Share strategies for addressing these challenges effectively.