Group Claims Team Leader

Job Summary

A company is looking for a Group Claims Team Leader to oversee a team of Claims Specialists in a remote setting.

Key Responsibilities

• Lead and manage a team of Claim Specialists, focusing on their training, coaching, and performance management
• Monitor work progress and performance metrics to ensure quality and timeliness of departmental output
• Act as a subject matter expert, engaging with external customers and internal stakeholders to address escalated issues

Required Qualifications

• 5+ years of Group Disability Claim experience with knowledge of product offerings and industry regulations
• 1 year of supervisory experience in coaching and performance management
• Effective management skills and strong leadership abilities
• Experience in a fast-paced service production environment
• Ability to work remotely with access to high-speed internet, located in the United States or Puerto Rico