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Job details

IT Helpdesk Support

This customer-facing IT Support role requires a highly motivated and personable individual with excellent communication and troubleshooting skills. The ideal candidate will be proficient in both written and spoken English, possess a positive attitude, and be a strong team player. Responsibilities include handling client inquiries, resolving technical problems, and providing IT support services. A broad technical skillset is essential, including a fundamental understanding of computer systems, familiarity with Windows 10/11 (Mac OS a plus), networking and cloud computing concepts, Microsoft 365, Outlook, and basic security practices. The ability to prioritize tasks, follow instructions precisely, and a strong desire to learn and improve are crucial for success in this role.

Duties/Tasks to Perform:

  • Handle client inquiries
  • Solve technical problems and issues
  • Provide IT support services to clients
  • Good investigative and troubleshooting skills (this is less a technical requirement but rather the ability to analyze and assess and understand the process of elimination in order to solve a problem)
  • Excellent oral and written English skills
  • Very good attitude as this will be a customer facing role
  • Good team player
  • Excellent communication skills
  • Ability to prioritize
  • Ability to follow instructions precisely
  • Desire to learn new skills and improve 

Broad technical skills: 

  • Fundamental understanding of computer systems
  • Good familiarity with Windows 10 and 11 (Mac OS is a bonus)
  • Understanding of fundamental networking concepts
  • Understanding of cloud computing concepts
  • Fundamental knowledge of Microsoft 365, Outlook
  • Good understanding of basic security posture

Schedule: Monday through Friday from 10am to 2pm or 11am to 3pm EST

  • Competitive pay in US Dollars.
  • You'll get to work with some amazing, respected business professionals.
  • We really value and encourage input from our team members.
  • We offer different payment methods (Zelle, Face Bank, Binance)
  • You'll get paid every two weeks
  • We'll provide you with the necessary equipment to work: Laptop, headset, mouse, and mouse pad.
  • Birthday and work anniversary celebrations.
  • Alliances with many brands grant extra benefits to freelancers.
  • Weekly recreation dynamics that foster a healthy work environment.

Average salary estimate

$42500 / YEARLY (est.)
min
max
$35000K
$50000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
LOCATION
No info
EMPLOYMENT TYPE
Part-time, remote
DATE POSTED
January 31, 2025

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