Entry Level Customer Service Assistant - job 1 of 2

About Us

Captura Hall is committed to delivering exceptional customer experiences through innovative solutions and dedicated service. Our team values professionalism, integrity, and continuous growth, making us a trusted leader in the industry.

Job Description

We are seeking a motivated Entry Level Customer Service Assistant to join our team. This role involves assisting customers, addressing inquiries, and providing support to ensure a seamless customer experience. The ideal candidate is detail-oriented, customer-focused, and eager to learn in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone and email
• Assist customers with order processing, product information, and issue resolution
• Maintain accurate records of customer interactions and transactions
• Collaborate with internal teams to improve customer service processes
• Provide support to senior customer service representatives as needed
• Handle administrative tasks related to customer service operations
• Ensure a high level of customer satisfaction through professional communication

Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred)
• Strong communication and problem-solving skills
• Ability to multitask and work in a fast-paced environment
• Proficiency in Microsoft Office Suite and basic computer skills
• Customer-focused with a positive and professional attitude
• Previous experience in customer service is a plus but not required

Benefits

• Competitive salary ($44,000 - $48,000 per year)
• Growth opportunities within the company
• Professional development and training programs
• Supportive and dynamic work environment
• Paid time off and company benefits package