Head of Sales Operations UK&I

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

As the The Head of Sales Operations UK&I, you will drive operational execution improvement through definition, development, and evolution of operational processes to run the GTM organisation across the UK. Your main duties will include:

• Sales Process – Definition, adoption, and enhancement of the UK Sales Process.
• Management Information - Create MI that leads to sales perfomance improvement and productivity.
• CRM adoption & sales data quality – Ensure wide data quality
• Lead team of Ops Partners to support Sales Directors with execution and performance improvement.
• Create, sustain and shape a culture that promotes openness,, integrity and accountability within the team and across the business.

Accountabilities:

• Team leadership and development of a team of MI analysts, process specialists and operations business partners.
• You will implement communication plan to position the function as a centre of operational execution excellence.
• You will make enhancements to the sales process to drive increased velocity through the New, Upsell, Renewal opportunity types. Ensure the sales process is documented and all teams are trained.
• Drive the deployment of standard sales methodologies across the region.
• Develop a standardised MI suite across the region. Focus areas include:

o Balanced Scorecard / KPI regime

o Sales Performance

o Data quality

o Pipeline outlook

• Evangelise region change requirements and influence non-GTM stakeholders to drive tool and global process upgrades.
• Leverage best practice from across the industry and internally from other regions
• Ensure data is of high enough quality to support decision making
• Be a sales SME in enterprise-wide transformation programs, partnering with other departments to optimise all elements of the customer journey.
• Identify areas of opportunity for GTM leaders to drive performance, for example through individual/team sales pipeline building, education/training opportunities to deliver improved sales win rates, and other areas.
• Highlight areas of risk and propose mitigation to ensure optimal sales execution.

• Exerience managing sales operations
• Proven experience in a sales / revenue operations function, or similar in a Technology related business.
• Experience driving enhancements to sales processes
• Experience creating MI reports to identify areas for performance improvement

Benefits package includes:

• Flexible work environment, working hybrid or in the office if you prefer.
• Great compensation package and discretionary bonus plan
• Core benefits include pension, bupa healthcare, sharesave scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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