Sales Operations Assistant Representative

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job description

Experian Insurance Services is reinventing the insurance broker model with technology, data, and human interaction. We are on a mission to make the process of finding the best home and auto insurance easy, straightforward, and transparent. We're serious about building and using technology to save our customers money, time, and hassle, and we're just getting started with what we will accomplish. We're looking for people who are just as passionate about products that help make consumers' financial lives easier as we are. You will be reporting to the sales operation team leader.

Customer Interaction:

• Engage with customers by inbound and outbound calls (primary).
• Provide a positive and helpful experience by answering questions and gathering necessary information to prepare insurance quotes.
• Connect customers with licensed insurance agents.
• Provide support through emails and chats.

Account Management:

• Manage existing customer accounts for personal insurance policies through phone, email, text, and chat.
• Assist customers across platforms accurately.

Team Collaboration:

• Work in a fun and collaborative team environment.
• Maintain an adaptable approach to changes in procedures.

Insurance Knowledge:

• Understand and work with offerings from over 20 insurance carriers to quote policies for auto, home, renters, and more.
• Follow standard operating procedures (SOPs) to create accurate customer insurance quotes based on profile details.
• You will run insurance history reports to ensure proper rating and compliance.

Qualifications

• Demonstrates skill in arranging tasks according to their urgency, importance, and deadlines.
• You are thorough and ensure accuracy in all tasks
• Experience working in a fast-paced environment and adaptability to change.
• Reliable internet connection and a quiet, distraction-free workspace for remote work.
• This is a 100% remote opportunity open to applicants who reside in Costa Rica only.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.