Training & Development Specialist

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.  

THE POSITION:
The Training and Development Specialist will have a passion for training and development, strive to have a great partnership with all team members, and the tenacity to deliver excellent service. The Training and Development (T&D) team partners with organizational leaders to strategically identify and execute solutions to meet organizational learning needs. You will provide custom learning and development solutions required or requested across the organization's Patient Services business unit and help drive programs and training initiatives that directly impact the daily working lives of EVERSANA employees.    

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Instructional Design

• Design, development, implement, and evaluate high quality learning and development materials and solutions
• Understands sound adult learning and instructional design principles and methodologies
• Supports Training Team in determining training needs, best practices, procedures, and coordinating execution of training
• Meet with leadership and subject matter experts to access training and development needs, then design, develop and implement new training initiatives as necessary to meet client requirements
• Conduct needs analysis, designs learning objectives, builds content and creates relevant job aids and instructional materials such as presentations, videos, hands-on training, instruction material, handouts, evaluation forms, and visual aids
• Seeks to analyze and understand the departments or teams being supported
• Designs training materials to support new initiatives throughout EVERSANA and completes training related tasks that meet business objectives in driving quality, customer service and effectiveness
• Works to continuously evolve and modernize training assets to continuously improve the learning experience; design, develop and maintain content style

Instructional Implementation

• Promulgate EVERSANA culture and leads by example
• Schedules and conducts in-person and virtual training including managing logistics and scheduling
• Assigns and updates training curricula or materials in the learning management system (LMS) as needed
• Collaborates with Training Team to align and ensure consistency in training processes and performance improvement initiatives
• Develops training curriculum and leads training sessions/classes in alignment with sound adult learning and instructional design principles to support new associates working to meet performance and organizational standards
• Provides individual coaching and training to intra and inter-organizational partners on training and development best practices
• Consistently evaluates effectiveness of programs for continuous improvement and proactive business partnership

Project Strategy and Management

• Remain current with changing policies, technologies, and services for training delivery
• Identify and recommend training and development opportunities throughout the business unit
• All other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

EXPECTATIONS OF THE JOB:

• Hours (40 Hours per week, 5 days of the week)

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.
An individual in this position must be able to successfully perform the expectations listed above.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Resources, related field, or comparable work experience
• 3-5 years of years of relevant training and development experience in a corporate setting; ideally experience in healthcare
• Foundational knowledge of adult learning practice and impact (ADDIE, Kirkpatrick, Bloom’s, etc.)
• Experience designing, developing, creating content, launching and delivering learning programs
• Direct experience with facilitation / teaching

PREFERRED QUALIFICATIONS:

• Degree in Instructional Design, Adult Education, Organizational Development, Human required
• Strong attention to detail, organizational and project management skills
• Ability to communicate effectively in all situations with strong interpersonal and consultation skills

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and creative in everything I do.

EVERSANA is committed to providing competitive salaries and benefits for all employees. The anticipated base salary range for this position is $52,000 to $73,000 and is not applicable to locations outside of the U.S.  The base salary range represents the low and high end of the salary range for this position.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living).  EVERSANA reserves the right to modify this base salary range at any time.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].

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