Escalation Investigation Specialist

Job Summary

A company is looking for an Escalation Investigation Specialist to navigate complex member escalations and enhance member satisfaction.

Key Responsibilities:

• Monitor case accuracy and data input for analysis
• Review member satisfaction data to identify trends and create action plans
• Collaborate with internal teams to address complex member issues and support team morale

Required Qualifications:

• Proven experience in de-escalation techniques and customer service
• Competency in reading and cleaning data for analysis
• Ability to create compelling visuals from data
• Experience in identifying and solving issues at scale
• Ability to manage multiple, competing priorities