Job details

Case Manager

Company Description

Creating Opportunities. Changing Lives. Equus Workforce Solutions® is the most comprehensive provider of workforce development services in North America, assisting over a million job seekers and thousands of employers annually. We are drivers and collaborators for workforce systems change, including quickly adapting to changes in legislation, job seeker demographics and market and industry changes. We work every day to change lives, advance economies and help communities thrive. If this is your passion, join us. Start here. Let us take you where you want to go.

Job Description

Build a professional one-on-one working relationship with clients to aid in eliminating challenges that are hindrances to obtaining and retaining employment. This includes: assessment, individualized attention and coordination
Provide consistent and comprehensive case management and follow-up
Conduct new customer orientation - Help to ensure that positive outcomes and goals are met as required by contract - Work with schools, account managers and management to ensure appropriate documentation is completed and received
Maintain organized database of clients and keep detailed documentation of all contacts with clients - Ensure participants follow through with planned activities as outlined in contract with funding agency
Provide individualized assessment of work, provide referrals to appropriate community service or social service agencies when needed
Accurately complete required documentation for enrollment
Document all participant contacts and activities in case notes and ensure that post-placement contacts are made as required by specific contract
Create solutions to participant attendance problems
Assist in the preparation of project reports as needed (participation, placement)
Manage the programmatic offerings of the Centers job preparation workshops to ensure a business-driven curriculum, a high quality of presentation, a satisfactory participation rate, clear messaging of next steps, and a tangible output
Work collaboratively with the business services team to identify which jobs are available, what qualifications are needed, and which workshops and trainings can best prepare jobseekers for these positions
Develop and maintain a standard communication plan to keep staff aware of center-wide issues and their role in meeting operational goals
Provide operational support and coverage as needed
Assist in the intake services for the Center
Provide operations support for all compliance driven standards
May be assigned other tasks and duties reasonably related to their job responsibilities
Other duties as assigned

Qualifications

Ability to maintain flexibility as needs of contract or contractor require
A working knowledge of MS Office and Google docs
Two years of experience in career advisement and development, workshop facilitation, developing workforce curriculum, public speaking and content development
Ability to prioritize tasks and document visits and contacts
Demonstrated telephone, computer and strong written and verbal communication skills
Strong leadership skills with a demonstrated ability to thrive in environments with multiple stakeholders, frequent change, and diverse objectives
Professional understanding of a vast array of occupations and career paths, ideally including those in the healthcare field
Customer service experience required

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.

Average salary estimate

$52500 / YEARLY (est.)

min

max

$45000K

$60000K

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What You Should Know About Case Manager, Equus

If you're passionate about making a difference in people's lives, Equus Workforce Solutions in Harrisburg, PA is looking for a Case Manager to join their vibrant team. As a Case Manager, you'll have the unique opportunity to build professional, one-on-one relationships with clients, helping them navigate the sometimes challenging journey towards employment. Your role will be vital in providing personalized assessments and comprehensive case management to ensure each individual reaches their goals. You'll be the go-to person for client orientations, ensuring that every new customer feels welcome and supported right from the start. In this role, you’ll also maintain an organized database of client interactions and ensure all required documentation is precise and up-to-date. Working collaboratively with our business services team, you'll identify job opportunities and necessary qualifications, tailoring workshops and training sessions to equip job seekers for success. Plus, with a keen eye for problem-solving, you'll develop creative solutions to overcome any attendance challenges. At Equus Workforce Solutions, we pride ourselves on creating pathways for individuals to thrive, and your leadership skills and commitment to excellent customer service will help drive that mission forward. Join us, and let’s change lives together, one success story at a time.

Frequently Asked Questions (FAQs) for Case Manager Role at Equus

What does a Case Manager do at Equus Workforce Solutions?

A Case Manager at Equus Workforce Solutions is responsible for building strong relationships with clients to help them overcome barriers to employment. This includes individualized assessments, comprehensive case management, assisting with documentation, and ensuring clients have access to necessary services and support for success in their job search.