Business Analyst

A Business Analyst at Teleperformance plays a crucial role in bridging different departments and collecting invaluable insights from stakeholders. They analyze data, communicate findings, and recommend strategic improvements to enhance services and products, ensuring that every project aligns with the organization's goals.

To qualify for the Business Analyst role at Teleperformance, candidates generally need an IT-related degree or equivalent work experience. Proficiency in SQL, excellent analytical abilities, strong communication skills, and experience in KPI monitoring are essential.

Applying for the Business Analyst position at Teleperformance is straightforward. Potential candidates should prepare a detailed resume highlighting relevant experience and skills and follow the application process as outlined on the company’s career page to submit their applications.

Teleperformance boasts a dynamic business casual environment where collaboration is key. As a Business Analyst, you'll work alongside motivated colleagues of various ages and backgrounds, all striving towards common goals, enhancing the workplace's vibrant atmosphere.

At Teleperformance, there is a clear career path for Business Analysts. The company emphasizes personal and professional development through coaching, contests, and a supportive environment, allowing employees to advance their careers within the organization.

Working as a Business Analyst at Teleperformance comes with numerous benefits including a competitive salary, a permanent contract, a referral program, professional development opportunities, and a welcoming workplace culture that fosters team spirit and job satisfaction.

While prior contact center experience is desirable, it is not a strict requirement for the Business Analyst position at Teleperformance. What matters most are the analytical skills, IT knowledge, and enthusiasm for creating solutions within the role.

When answering this question, focus on specific tools or methodologies you used to analyze data. Discuss the kind of datasets you worked with, what insights you gained, and how those insights informed decision-making within your previous roles.

In response, you might explain your personal strategies for time management, like using project management tools to track deadlines and goals or how you communicate priorities with stakeholders to ensure successful deliveries.

Share examples of how you tailor your communication style depending on the audience. Highlight your use of visual tools or presentations to simplify complex data and ensure clarity.

Provide a specific example demonstrating your ability to influence others, explaining your reasoning, and how you helped alleviate any concerns or objections raised by your team members.

Here, define your SQL experience by mentioning specific queries or reports you generated in the past, and how that contributed to better decision-making processes.

Highlight your approach to change management, including how you consider stakeholder concerns, gather feedback, and plan for evaluation post-implementation to measure success.

Provide a detailed case study of a past project where your analysis led to the identification of inefficiencies, what actions you recommended, and the ultimate impact of those changes on the organization.

You should mention specific tools you're familiar with, such as Excel for data analysis, project management software like Trello or Asana, and any IT office tools that enhance your productivity.

Describe your method for collecting requirements, such as conducting interviews, surveys, or focus groups with stakeholders, and how you document these findings.

Use this moment to align your passions with the company’s mission. Discuss what excites you about Teleperformance’s work culture, its global impact, and how you want to contribute to its success.