Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Senior Solution Consultant image - Rise Careers
Job details

Senior Solution Consultant

WHO WE ARE

Certinia (formerly FinancialForce) delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company's Professional Services Automation (PSA), Customer Success, and ERP solutions delivered on Salesforce's leading cloud platform provide the ability to run a connected services business, deliver with intelligence, and achieve business agility. Headquartered in San Jose, California with offices around the world, Certinia is backed by Haveli Investments, General Atlantic and Salesforce Ventures. For more information, visit www.certinia.com.

THE ROLE

We are currently recruiting a highly motivated, enthusiastic Implementation Consultant with strong Software Implementation across Accounting/ Finance applications. This individual will be leading the implementation and training of predominantly the Certinia FFA application and related applications in customer environments. Travel within the UK and Europe should be expected.

You will be responsible for ensuring proactive communications to clients and internal stakeholders, whilst managing any enhancement requests and or escalations.

As a Snr Solution Consultant you will be capable of understanding simple to complex business requirements and design a technical solution that meets those needs, driving projects to completion by anticipating the needs of the clients and ensuring the alignment of internal and external stakeholders across the implementation.

This is a varied role which requires travel to our clients sites, working with a wide variety of people, therefore it is essential that you can demonstrate effective communication skills to help simplify technical information across our customer base.

Experience of Salesforce within a Solution Consultant capacity is highly desirable.

A background in finance / accounting is required, including experience with accounting applications.

WHAT YOU WILL DO IN THIS ROLE

  • Developing and managing relationships with customers.
  • Presenting the Certinia FFA application via Web conference tools and via face to face meetings
  • Perform key components of remote and onsite implementations of the Certinia FFA application. Components may include Base Build Installation, Configuration, Training, Report writing, Data Migration and consulting support
  • Responsible for technical specifications, application configuration, unit testing, UAT support, data migration support, knowledge transfer, deployment and post go live support.
  • Understand complementary 3rd party applications as part of overall Certinia implementation project
  • Understand client’s accounting process requirements and assist project team redefining processes and translating those requirements into a Solution Design Document to form the architecture of the customer’s build to be delivered both by the core implementation team and to be passed to Custom Development.
  • Prepare and deliver standard and custom configuration and training events via web meeting or standard classroom methods
  • Document best practices specific to Certinia software implementation and assists the practices organisation by leading efforts to improve methodology and develop service offerings.
  • Assists Solution Design Consultants in scoping statements of works.
  • Communicating with the wider business; working with other departments, such as Support, Customer Success, Product and Sales to help drive successful implementations, sales and product improvements.
  • As a product expert, influence the engineering and product management teams on issues that may affect the product.

WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE

  • Experience in Salesforce is highly desirable (other on-premise / SaaS packaged solutions also of interest NetSuite, Oracle, SAP, WorkDay, etc.)
  • Proven and extensive breadth of experience implementing Financial Accounting system across mid-market or enterprise users
  • Demonstrated expertise in designing, implementing, and supporting Financial Accounting systems
  • The benefit of relevant certifications/ qualifications (Salesforce Administrator, recognised accounting qualifications) or demonstrable experience of financial accounting processes and applications
  • Excellent written and verbal communication skills. Fluent English, multi language skills are highly desirable
  • Ability to work in fast changing, team environment
Salary Range: $90K - $123K

Certinia annually assesses our compensation and benefits strategies to ensure a best-in-class total rewards package. New hire base pay is dependent on job-related, non-discriminatory factors such as experience, tenure, growth potential, team parity, geo, etc. Base pay is one part of the Total Rewards that Certinia provides to compensate and recognizes employees for their work. Certinia provides other elements including best-in-class benefits, variable pay offerings, remote work opportunities, flexible time off, parental leave, 401(k), HSA and FSA plans, and more.
 
#LI-REMOTE
#LI-AC1
Certinia Glassdoor Company Review
3.5 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
Certinia DE&I Review
3.7 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
CEO of Certinia
Certinia CEO photo
DJ Paoni
Approve of CEO

Average salary estimate

$106500 / YEARLY (est.)
min
max
$90000K
$123000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Solution Consultant, Certinia

As a Senior Solution Consultant at Certinia, you'll be at the forefront of transforming the way businesses handle their services operations through our cutting-edge Services-as-a-Business platform. Your role is pivotal as you will guide clients in implementing our robust Certinia FFA application, ensuring they receive top-notch support and training. With an emphasis on communication and technical prowess, you will work directly with clients, translating their unique accounting and finance needs into practical solutions. Your efforts in building strong client relationships and leading successful project implementations will not only enhance customer satisfaction but will also drive business agility and efficiency. Expect to engage in both remote and onsite project components, from installation to training and beyond, all while traveling between the UK and Europe. Collaboration is key in this role; you'll liaise with various internal teams and stakeholders to facilitate smooth implementations and contribute to continuous improvement in our methodologies. We value diverse experience, so whether your expertise comes from Salesforce or other leading platforms, your background in finance and accounting will be essential. If you're enthusiastic about helping businesses thrive with innovative technology, then joining Certinia as a Senior Solution Consultant could be your next great adventure.

Frequently Asked Questions (FAQs) for Senior Solution Consultant Role at Certinia
What does a Senior Solution Consultant do at Certinia?

A Senior Solution Consultant at Certinia plays a crucial role in leading the implementation and training of our FFA application, ensuring successful client interactions and project completions. This includes communicating with clients, managing enhancement requests, and designing solutions tailored to their accounting processes.

Join Rise to see the full answer
What skills are required for a Senior Solution Consultant at Certinia?

Key skills include strong communication abilities, experience with Financial Accounting systems, and proficiency in Salesforce or other SaaS applications. Knowledge of accounting processes is vital, along with the capability to develop client relationships and work collaboratively across teams.

Join Rise to see the full answer
Is travel necessary for a Senior Solution Consultant role at Certinia?

Yes, travel within the UK and Europe is expected for this role, as you will need to meet with clients for onsite implementations and training sessions to ensure the effective deployment of Certinia's solutions.

Join Rise to see the full answer
What industries does Certinia's Senior Solution Consultant work in?

Senior Solution Consultants at Certinia typically engage with a diverse range of industries, particularly those seeking to enhance their service operations through our financial solutions. The role demands understanding unique accounting processes across various sectors.

Join Rise to see the full answer
What can I expect in terms of salary as a Senior Solution Consultant at Certinia?

Salaries for a Senior Solution Consultant at Certinia range from $90K to $123K, depending on experience and qualifications, in addition to a competitive benefits package that includes flexible work options and a robust support structure.

Join Rise to see the full answer
What type of experience is preferred for the Senior Solution Consultant position at Certinia?

While experience with Salesforce is highly desirable, familiarity with other platforms like NetSuite, Oracle, or SAP is also advantageous. Proven experience in implementing Financial Accounting systems in mid-market or enterprise environments is essential.

Join Rise to see the full answer
How does a Senior Solution Consultant contribute to client success at Certinia?

By providing expert guidance in the implementation of Certinia's solutions and ensuring clients are well-equipped through training and support, a Senior Solution Consultant plays a key role in driving client satisfaction and operational efficiency, fostering long-term partnerships.

Join Rise to see the full answer
Common Interview Questions for Senior Solution Consultant
Can you describe your experience implementing Financial Accounting systems?

When answering, detail specific projects where you played a key role, the systems you used, and how you approached challenges. Highlight outcomes such as improved processes or client satisfaction metrics to showcase your impact.

Join Rise to see the full answer
How would you handle a situation where a client is unhappy with the implementation process?

Explain your approach to client relations, emphasizing active listening, empathy, and problem-solving skills. Discuss how you would assess their concerns, communicate transparently, and offer solutions to rectify the situation.

Join Rise to see the full answer
What is your understanding of the Certinia FFA application?

Show that you have researched the application. Discuss its key features and benefits, and how it aligns with client needs. Providing examples of how you would explain these benefits to clients could also be advantageous.

Join Rise to see the full answer
Describe a time you had to translate complex technical details for a non-technical audience.

Share a specific instance where you used plain language or visual tools to convey complex information. Highlight how you tailored your communication style to ensure understanding and engagement.

Join Rise to see the full answer
How do you prioritize tasks during a large implementation project?

Discuss your organizational skills and tools you use for project management. Highlight techniques like creating timelines, defining key milestones, and methods for aligning tasks with client expectations based on urgency and impact.

Join Rise to see the full answer
Have you worked with Salesforce or similar platforms before?

Detail your experience, mentioning specific projects and roles held. If you have certifications, including those will strengthen your answer. Show familiarity with best practices in utilizing these platforms effectively.

Join Rise to see the full answer
What strategies do you believe are crucial for successful client relationships?

Emphasize the importance of communication, trust, and reliability. Discuss techniques you've used to build strong relationships, such as regular check-ins and soliciting feedback for continuous improvement.

Join Rise to see the full answer
How do you approach training clients on new software?

Outline your training methods, whether one-on-one, group sessions, or via online tools. Discuss how you tailor the training to the client's specific needs and ensure their team feels confident using the software post-implementation.

Join Rise to see the full answer
What challenges have you faced in previous implementations, and how did you overcome them?

Discuss specific challenges related to technical issues or resistance to change. Describe the steps taken to address these challenges, utilizing team collaboration and proactive communication with clients.

Join Rise to see the full answer
Why are you interested in working as a Senior Solution Consultant at Certinia?

Articulate your passion for technology and how it impacts business processes. Align your values with Certinia’s mission and express eagerness to contribute to their innovative approach to client service and support.

Join Rise to see the full answer
Similar Jobs
Photo of the Rise User
Certinia Remote No location specified
Posted 11 days ago
Photo of the Rise User
Certinia Remote No location specified
Posted 6 days ago
Posted 6 days ago
Photo of the Rise User
Posted 10 days ago
Photo of the Rise User
Posted 12 days ago
Photo of the Rise User
Posted 8 days ago
Accord Remote No location specified
Posted 2 days ago

Certinia (formerly FinancialForce) delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. ...

31 jobs
MATCH
VIEW MATCH
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
November 28, 2024

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!