Enterprise Support Analyst

Job Summary

A company is looking for an Enterprise Support Analyst to join their Support Team remotely.

Key Responsibilities

• Manage a portfolio of paid support clients, resolving complex technical and functional queries
• Prioritize support tickets and manage escalations for assigned accounts
• Collaborate cross-functionally with teams to drive client outcomes and facilitate effective meetings

Required Qualifications

• 5+ years of related experience and a Bachelor's Degree (or equivalent experience)
• 2-3 years of technical support experience, preferably with Zendesk
• Experience with REST APIs and MySQL database management
• Ability to write technical documentation and manage multiple tasks in a dynamic environment
• Experience handling 20+ support tickets per week is a plus